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Business Profile

Western Clothing

The Western Outfitters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Western Clothing.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket for my son for a gift and it said it was DELIVERED BY ***** AND i NEVER RECEIVED IT AND I never got it I have reached out to the western outfitters and ***** and they tell me basically not there problem ***** refused to show proof of delivery which they take pictures of went delivered when they said it was delivered there was snow on the ground and my walk wasnt cleared and there was no prints in the snow nor was there anyone on my cameras i have tried to get answers from all involved to no avail

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coat as a gift for Christmas on November 29th, 2024. I have not received it and the tracking still says processing. I have emailed them 5 times with no response. the 5th time was to request a refund.

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made on 8/27 Emails received from ****** for the charge Credit card was charged No confirmation email from company or tracking information or order number was given.Reached out twice to company for information and status with no response.Order status page does not show any order was placed.

  • Initial Complaint

    Date:05/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received product. Its been over two months.

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 24 I placed an order from TheWesternOutfitters.com due to the fact that they had a bargain price on a Tecova's Women's Suede Fringe Jacket. This jacket was being ordered as a replacement for my wife's Tecova's jacket of the exact same style that had recently ripped. The pictures featured on TheWesternOutfitters.com featured the exact jacket, including the Tecovas labels. As such, I assumed it was the same jacket since that is what the pictures showed, and I placed the order. The order did not arrive until March 12, 2024. When it arrived and I opened the package, it was very clear that it was NOT a Tecovas' jacket as they had featured online, but a very cheap knock-off version. On March 13, 2024 I reached out to the WesternOutfitters.com and requested a refund, as they only had a 14 day return window on their website after receipt. On March 14, *********************** with TheWesternOutfitters.com reached out suggesting a replacement be sent instead. On March 14 I also responded to the the Western Outfitters I had NO interest in a replacement knock-off, but wanted a full refund for the product. On March 15, TheWesternOutfitters.com confirmed that all of their products were "inspired" knock-off versions of the actual products, even though they are displaying the brands and images from other companies websites. On March 18 and 22 I told TheWesternOutfitters.com that I demanded a refund, and would be filing this report, but have not heard back. I have also informed the brand Tecovas about the false advertising that is going on on theWesternOutfitters.com, and I believe they are looking into this as well.

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 20th, 2024 I purchase merchandise online from The Western Outfitters. I used a credit card and I recieved an email on February 20, 2024 that funds were taken and I checked my credit card activity and saw that the funds were taken. The order number they gave me was *****. I received a second receipt saying that I paid the money to Ecommerce People via PayPal. I do not have a paypal account however the funds were taken from my credit card. There was a transaction ID number, a Merchant Transaction ID number, and an invoice ID number plus I had that order number of ***** they sent me originally. After about a week, I decided to check the status of the order and none of the numbers they gave me worked. There is no phone number listed on the website or any of the receipts to call. I emailed them twice and never got a response. I then noticed all the complaints online about people either not getting merchandise or receiving wrong merchandise or not able to return merchandise. It is now March 11th and I have not received the merchandise nor a reply to my emails. I ordered a black frindge jacket and a retro leather bag for a total of $360.00.

The Western Outfitters is NOT a BBB Accredited Business.

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