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Business Profile

Fishing Gear

Livingston Rod Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Gear.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for 2 fly rods off of *********************, owner of Livingston Rod Company in 2020. I received the 5 weight freshwater rod but due to a shortage of the ***************** needed for the 9 weight saltwater rod I told Dusty to keep me posted that I was patient and would weight. I have tried to contact ***** via email, testing and voice messages to find out status but I am receiving no replies to date. I will be sending a certified letter to try to get a response. This is so frustrating and disappointing. I own my own business and would never treat a client like this.

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a standard build fiberglass fly rod and 406 vintage fly line in early May of 2022. I paid in full on 5/11/2022, the sum of $679.00. It is now 10/29/22 and I have not received the merchandise. I have called Livingston ******* left voicemails, sent several text messages and never received a response. The owner of Livingston ****** has ghosted me. Once I made payment on 5/11/2022, I never heard from ********************* the owner of Livingston ****** again. I paid with my Citi Cards credit card of which I've been a member in good standing since **** and never disputed a charge until now. I've disputed this charge and to my dismay, ********** has ruled in favor of the merchant. In their disposition, ********** has said they made every attempt to resolve this issue but Livingston ****** refuses to issue a credit to my account. Citi Cards says I need to seek other means to resolve this matter. I come to BBB for help. Livingston ****** is fraudulent and will take your money and not deliver the merchandise. Please help! I will post this as my review. Thank you for your consideration.***********************

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a rod from Livingston ******* the end of April 2021. I was told the rod was complete and was sent an invoice June 19, 2021, which I paid immediately. A couple weeks went by and no rod has been delivered. On July 16, 2021, he said the rod would ship out; it never did. Last correspondence was July 29, 2021, which he asked for my address. The business is ignoring my messages. I would like a refund of $600.

Livingston Rod Company is NOT a BBB Accredited Business.

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