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Business Profile

Auto Body Repair and Painting

Fitz's Auto Body LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Fitz's Auto Body LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fitz's Auto Body LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This auto body shop received a insurance check from my company, *************** for $4500 to complete repairs to my car. A check was dispersed in October of 2022 for over $4500 to ********************* on my car. As of current, my car has not been repaired or any improvements or repairs done to the car still as of today, and the car remains at the shop untouched. The insurance company was able to see the check had been cashed right after receiept of it in October. Numerous attempts to contact the company have been made by myself and insurance company and the car still has not been touched but the money has been used. The owner and mechanic, ******************************* will not fix car or return money to insurance company or myself. He will not contact any body back regarding this and I have not had possession of my vehicle since November since it was supposed to have been fixed.

      Business Response

      Date: 04/10/2023

      This vehicle was scheduled for repairs, but while the this customer was waiting to was waiting for her scheduled dating, she wrecked her vehicle again. Making the vehicle inoperable. We have been in contact with the insurance company. During this time the shop be Ame busy and now had to reschedule. Checks are always deposited when received. This customer has been very frustrating to work with because of issues that will not ne discussed on this platform. At this moment I am deciding how to go about repairing damage that has been damaged more in the same spot. The customer at the time of the second wreck had dropped her insurance and can not pay for the additional damage. We will repair the vehicle and never said we wouldnt. 

      Customer Answer

      Date: 04/13/2023

       
      Complaint: 19889702

      I am rejecting this response because: insurance was issued in October of 2022. Business have not been in contact with insurance company and orovisnlt damages were all agreed upon fixing and have not been resolved. I am going to have to move forward with a small claims court as I have not had any change in vehicle condition. 
      Sincerely,

      *************************

      Business Response

      Date: 04/18/2023

      As stated, there has been change of vehicle condition.. you wrecked it again. The vehicle will be repaired from the damages in the first wreck and we will leave the damage from the second wreck un repaired. ***** the bail bonds fee from the second wreck and all the drama from sleeping with the owner. We will contact you at the end of the month to discuss arrangements on how to pick up the vehicle after we have repaired the vehicle of the original damage. 

      Customer Answer

      Date: 04/20/2023

       
      Complaint: 19889702

      I am rejecting this response because:
      I expect more professionalism from a company I trusted my money and vehicle in. 
      April ********************* April, so I expect to have my vehicle in hand with original damages repaired, Monday May 1, *********************************************************************************************************** hand for you instead. Sincerely,

      *************************

    Fitz's Auto Body LLC is NOT a BBB Accredited Business.

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