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Business Profile

Property Maintenance

Montana Maintenance And Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid on April 6,2024 for 4 applications of fertilizer and weed control applications in the amount of $248.76. By May 28,2024 they had not responded to phone calls nor showed for any application so I secured service with someone else; I not only phoned but also emailed my intent to cancel but also requested a refund of my prepayment again. I spoke with owner ***************************** who assured me the refund would be forthcoming.. ByJune 6,2024 no refund had arrived; phoned and left a voicemail, again asking for my refund . No callback was received. I next sent a certified letter asking again for my refund. ********************* phoned, said"this is the first I've heard of this" and said he would take care of it. By June 21,2024 no check had beenreceived so I phoned again. This time he said he was busy; asked if there was someone else I could/should call to which he responded "no, just me and my wife". I backed this call with a lengthy email outlining all the details of my attempts to recover my money to date. If you are able to assist in any manner, I would appreciate it greatly! Thank you .... ***************************

    Business Response

    Date: 08/06/2024

    Hello,

    We did respond to a voicemail that was left with our office on 07/26. We called in on 07/30 at 3:13 MT time and left a voicemail letting you know that this was the first communication we had received in regard to this complaint. Never a prior email or phone call until 07/26. We also indicated that a check was sent back to ***** on 06/15/24. This check has been cashed and she has her money. We didn't know additional responses were required as we had issued the refund and called back into your offices. I would appreciate our account being updated back to a good standing as this has been resolved from our side. This is also the first email message we have seen in regards to this case.

    Thanks

Montana Maintenance And Service LLC is NOT a BBB Accredited Business.

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