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Business Profile

Online Retailer

Gage Huntley LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hat from this company in the early part of May and I have not received the product. Every time I ask the owner its always an excuse. Asked for a refund and she claims the hat has shipped but of course no product.

    Business Response

    Date: 07/21/2024

    The order is being refunded immediately per her request. Proof shown in attachments. She should have also received a confirmation via text as there is no email on her order. I have also reached out directly. 

  • Initial Complaint

    Date:03/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep dissatisfaction with the handling of my recent order, placed on January 21st, totaling $60.75. Despite the assurances of timely processing, followed by repeated promises of shipment, I have yet to receive the items as of 3/3. the owner ******* email confirmations, emphasizing patience and acknowledging potential delays, do not excuse the lack of transparency and follow-through on their part. Despite my attempts to seek clarification on the status of my order, including multiple separate inquiries, I have been met with empty promises and unfulfilled commitments.******* communication on February 8th and February 23rd, assuring me of imminent shipment, has proven to be misleading and unacceptable. Furthermore, my requests for a refund, made on February 23rd and March 3rd, have been blatantly ignored.At this point, I no longer have any confidence in their ability to fulfill this order or provide satisfactory customer service. Therefore, I am formally requesting a full refund of $60.75 without delay. I have no desire to receive any items from your company, as the unprofessionalism and lack of responsiveness have tarnished my perception of the ******* expect prompt action to rectify this situation and process the refund immediately. Failure to do so will leave me with no choice but to escalate this matter further. Thank you kindly.

    Business Response

    Date: 03/28/2024

    Please be advised that this customer was fully refunded and has received her order. 

Gage Huntley LLC is NOT a BBB Accredited Business.

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