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Business Profile

Camping Equipment

Big Sky Canvas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-8-24 I placed an online order for two items from Big Sky Canvas. I received a confirmation for order#**** and it was charged to my credit card. The confirmation email stated that I would be notified when items ship. I never received a notification that the items shipped. On 12-25-24 I placed a follow-up email to check on the status of my items and never got a response. I would like the items or a refund.

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 14x16 tent frame August 9th 2023 and have yet to receive the frame or a refund. I have contacted big sky canvas multiple times by email and phone getting the same response every time.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wall tent June 6,2023 for the amount of $2481.7 the website said 3-4 weeks for product to be shipped. I have emailed multiple time (6/29/23, 7/23/23, 7/25/23, 8/8/23, 8/27/23, 10/4/23, 10/17/23 and 1/30/24) getting one promise after another and still have not received my order. I emailed about a week ago and have not heard a word since. My husband and I dont make a lot of money and need a refund so that we can order a wall tent from a different company. My husband needs this for his job.

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a tent for over 1000$ in february of 2022. 2-3 week lead time. As the weeks rolled on I continued asking about it but was being told that there were various delays. Finally after months and months I canceled and asked for a refund. I got a few responses but then all communicating stopped. Ive been emailing and calling all to no avail and they wont refund any money. Losing the money is bad but I lost any of business because of them leaving me on about delivery.

Big Sky Canvas is NOT a BBB Accredited Business.

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