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Business Profile

Cat Breeders

Munchkins Kitten Cattery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cat Breeders.

Complaints

This profile includes complaints for Munchkins Kitten Cattery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Munchkins Kitten Cattery has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/28/2023 we officially adopted a kitten from Satraclan Munchkins. We hired a flight nanny to travel with Tip to meet us in ****** and she took a picture of him with gunk in his right eye. I immediately was very nervous about the type of business that he is running. I had asked my Flight nanny what was with his eye and she had replied that he didnt let her know of an issue and said that we would know about the issue already, in which we didnt. Provided us with some eye drops, because he said that kittens will get scared and thats why they have bad eyes on an airplane. We brought him to our vets the next day in which he was diagnosed with conjunctivitis and an upper respiratory infection. We thought that was it, but oh no he had an ear infection too and was also diagnosed with FIP (which only spreads between Cat f**** and a gross environment. This is our only cat, so there is no way that he got it here. FIP, if you dont know is a deadly disease that is spread throughout the kitten litter. We contacted **** as this was not caught by his vet, and in his contract it says anything that is not caught by his vet up to 1 year, is covered. He basically told me to stop talking to him, and only wanted to speak with my partner. After multiple attempts, his final resolution was that we give back our kitten and he will replace. #1: what makes you think we want a kitten from him again after what we just went through and #2: This kitten became a huge part of our family in a short amount of time. This place should be shut down if there is no financial composition to help out the people who are buying the kittens. I can understand stuff happens, and was expecting him to have problems later in life but not within the first couple of months. Especially when he came with problems too and he kept that from us.

    • Initial Complaint

      Date:06/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Munchkin cattery home Plllleeeeaaasseeeeee dont buy from them they are scammers they will rob you its under investigation right now i already reported them i basically saw this website wanted to buy a munchkin and the person he claims to be ***** or ********* sends me a email and ask a whole lot of questions thinking they care for the kittens when they dont have any i didnt realize that they were scammers until later on So the kitten was 700 and 150 delivery fee at first the guy said send him 500 for the contract and 350 after he emails me the ownership which i zelled him through a email ********************** then he said the next morning he will have the shipping info calls me in the morning and says he shipped the cat its under customs i get another email from the shipping company now asking me to pay **** for a crate cuz it wasnt a good weather and needs to be secure thank god i didnt pay him **** but i did tell him i dont have that kind of money now and he said he will pay and sort it out with the shipping company so he ****** me and says he will pay 700 but i need to give him 300 which i cashapp him after i payed him he tells me they are waiting for a flight detail waited 2 hoors no update kept calling him and then texted me saying shipping is cancelled after he texted me that i already went in shock and started to call him and later on my wife went into more details of the website and found out its a fraud website the guy blocked my number but i called him with unknown number and he answers me and tells me how he will **** my money back in 48 hours one of my friend called today and asked for **** and the guy trys to sell him the kitten please guys dont buy from this website im tryijg my best to shut down the website i already hired people to look into this and shut it down these people will get locked up I promise

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two munchkin kittens from ninos munchkin cattery in **********. The cost was $1400 which included air transportation and delivery to my house. They wanted me to send the money thru Zelle or ******* to *******. We sent the money ******* to ******* on April 12,3023. They told us the arrangements had already been prepared with alliance logistics. Short time later ******** from alliance logistics called me and the vet at the airport will only allow the kittens to fly in special crate that was climate controlled. Cost would be $1500 and I would be refunded 95% when the kittens were delivered. Told to pay they Zelle or purchase 3 $500 **************** cards from *******. At that time I new it was a scam and refused to pay anymore money. When I tried to text the owner of the cattery they told me they were at work but assured me the transportation was legit. Since then they do not answer me. ****** learned the hard way! If you see gorgeous kittens online , beware!!!!

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $700 for a cat and the shipping cost. Now that I paid they want an additional $1500 to ship in different container. Wont refund me my money. We agreed to $700 for the cat and the flight and transportation fee. But now that Ive paid theyved changed the shipping route and refuse to go back to previous agreed upon shipping. So I received nothing and refuse to refund my money

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Munchkin Kitten Cattery got me on 8/6/22, I am writing this so no one else gets scammed by them. They have a really cute website and very easy to navigate. They answer your request right away. They start off by seeming very nice and caring for pets and make it sound like a family business. He speaks of wife (fake) and son (probably fake) as well. Everything seemed good until I called to ask for a receipt after I paid the $700. The man who goes by the name of ************************* tells me that he cannot provide one because he is not registered. I asked how can you be doing business then? He tells me he needs the money and wants to find good homes for kittens. As he was speaking I started to ******** a little late, I know, I guess I was excited to get this kitty), that was when I found all these horrible reviews about scamming. I used Zelle, and it made sense to me because I trusted through the conversation that they were a family business (dumb). Anyway, he begins to tell me the registration got destroyed in a fire. That story was ridiculous and I read some of the same from other people. He sent me a video of the kitten so I asked on the phone for a FaceTime to see the cat. He made up excuses that his son is on vacation and he does not know how to use FaceTime. Total nonsense. He is a liar and these people should be in jail and work hard like the rest of us. Absolutely disgusting.

    Munchkins Kitten Cattery is NOT a BBB Accredited Business.

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