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Business Profile

Compression Clothing

Vim & Vigr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #: ****** Date: February 20, 2024 $33 plus tax I purchased three pairs of socks and needed to return one. When starting the return process I noticed one pair of socks was not available to return. After further investigation, I saw hidden in the description that this pair was final sale. The text indicating final sale is not clearly noted and almost intentionally blends in with the text of the description (attached screenshot). Also to note, final sale was not indicated anywhere in the cart (see attachment: I added the pair of socks to my cart today to reflect final sale NOT noted anywhere) nor was it on my order summary (also attached). I have never ordered from this company and not knowing how these socks fit, I would never have purchased an item I could not return! I have sent several emails as well as two entries on the contact us via their website. One reply finally received 3/2/2024 asking if I wanted a refund or exchange. I replied asking for refund, still no response as of 3/6/2024. I would like to be able to send these socks back and receive a refund.

    Customer Answer

    Date: 03/08/2024

    I received a reply back from the company (see attached) stating they have refunded for this return and provided return label.

    thank you. 

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 17, 2024, I ordered some compression socks. They are too small. They have a 30 day return policy. I requested a return label, per their instructions, and they sent me an electronic copy attached to an email. I do not have a printer, so I have tried to contact them to have them send me a hard copy of a return label. I have emailed them four times and I have called and left messages four times, and no one responds to either. I paid $41.75 for the socks. I want my money back. My order no. Is ******. ***********************.

    Business Response

    Date: 03/12/2024

    Hello *****, 

    Thank you for reaching out.  We received your request for a physical return label (as you do not have access to a printer for our digital label) and have mailed a physical copy to the address we have on file for you.  Please attach the return label to your return and drop it in the mail.  Once we receive your return, your refund will be issued. 

    Please let us know if you have any additional questions.  

    Best,

    KC

    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Vim & Vigr is NOT a BBB Accredited Business.

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