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Business Profile

Jewelry Repair

C.M. Buxton Jeweler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $463.50 on 11 October 2024 to C M Buxton to have three rings redone so they could be stackable rings. We discussed the style and costs. I was told that this job would be done "in a few weeks". I gave the the jeweler my three rings with the expectation that I would be contacted by him in "a few weeks" with an update on my order. In mid-December 2024, I stopped by the shop to enquire, as I had heard nothing for about two months. I was told that it was 'being worked on' and they would be in touch 'soon'. I stopped in again on Monday, 13 January 2025. I showed my receipt and said I wanted a refund and my property back, as I'm clearly not a priority for them. The man I spoke with, ****, fumbled around in a drawer, went through some paperwork and then informed me that my rings weren't there to return. I was informed that he also would not be able to contact the jeweler because the jeweler was on 'holiday'. I was contacted later on 13 January 2025 by ****, who apologized and blamed his slow response on the end of year holiday season and the LA fires. I told **** I want a refund and my property back.**** informed me via text on 13 January 2025 that "I do want you to be happy and the only way I can do that rn is to give you your rings and your money back"It is now Saturday, January 18th. In addition to the three month, interest free loan **** took from me while giving nothing in return, **** has failed to contact me about returning my property. **** has failed to refund my credit card.I am concerned that my jewelry is lost or missing and I will never get my highly sentimental items returned to me. I am concerned that I paid a business about $500 to completely ignore me for three months. I have attempted twice to get the business to do anything for me. I have had no luck.

C.M. Buxton Jeweler is NOT a BBB Accredited Business.

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