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Business Profile

Mapping Services

onXmaps, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mapping Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It been about a year. I signed up for a trial run with the ******** that locates lot lines. Was not useful in my case and deleted the App... found out that they have been charging me for the entire year. It is extremely shady that they did that and I would not have noticed except that they are trying to renew a year subscription.Not happy. I want my money that they took from me back. I'm sure that it was not only me this happened to.

    Business Response

    Date: 05/23/2025

    Hi *******,

    We are sorry to hear about your frustration regarding your onX **** Membership renewing. When you purchase a Membership to ***, you do agree to Auto-Renewal which you can find in our terms of use which I have linked below.

    ******************************************

    However, checking your account it does appear that had canceled your future renewals through Apple, and received a refund for the most recent charge. If there is anything else else we can assist you with please let know.

    Best,

    ****

  • Initial Complaint

    Date:01/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First I did subscribed to for the business services and was not able to use the services after just a few months after signing in The website kept telling me I had no active subscription. even though they already charged me for it. Now it is time to to renew and their system it is not user friendly and almost imposible to cancel services/ subscription and or delete my card information nor my account. The website have me as not active subscription but has attempt to collect the subscription fee at least 11 times and is a on going issue. I have attempt to cancel and delete all of my infombuit it is imposible to navigate through their website or application. I need help and they are not available to provide assistance.

    Business Response

    Date: 01/28/2025

    The customer had setup billing under a different email *****************************. Since his membership was due to renew we tried to bill his card. Since the card we had on file was no longer valid we were not able to capture funds. We tried to charge while sending emails notifying of the failed payments. Since we are a yearly subscription it is common for us to bill multiple time to ensure that customers can maintain service. 

    The customer reached out to our team and after giving us other emails we were able to turn off the billing and remove his card information from our file. Customer was happy with the resolution. 

    Customer Answer

    Date: 01/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 22 2023 I purchased a one year subscription. On 10/26/24,I signed into my account and I unsubscribed, deleted my account as I no longer wished their services/subscription and deleted their app. On 11/22/24 they attempted to access my credit card X2 to renew my subscription. I email them (Contact Us) that I cancelled my account and did not want them attempting to access my credit card to renew a subscription I intentionally cancelled. I then contacted my card company! On 11/24 they tried again x2. Called my card company again, they deleted my card and I was issued a new card. On 11/26 they tried again x 1 and AGAIN on 11/28 x1. Apparently they have written a never ending algorithm into their software to KEEP TRYING. I consider this practice harassment at best verging on fraud not to mention a waste of my time and resources dealing with their attempts to renew my subscription. I see this as a disreputable business practice! I demand they stop attempting to access my credit card.

    Business Response

    Date: 01/15/2025

    My apologies for the delayed response. I did not received previous notifications of this complain. 

    We received our first known contact from *** on 11/30/24 via phone, 2 days after this complaint was filed with the BBB. We assisted *** with cancelling the pending renewal and removed all billing information from our records. It seems the customer deleted their account but did not cancel their subscription prior which caused understandable frustration when we attempted to renew their membership. 

    As far as we know, the complaint was resolved to the customer's satisfaction. We have no active memberships or future billing for this account. 

    Thank you, 

    Chris 

     

    Customer Answer

    Date: 01/15/2025

     
    Better Business Bureau:
    I would suggest they redo their algorithm - and stop attempting to debut a PAST customers account after two attempts, rather than 10 attempts AFTER I cancelled my subscription! 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ********

  • Initial Complaint

    Date:11/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Onx **** does not have the proper info on roads open to the public versus roads that are private. They are sharing incorrect information and causing trouble for landowners.

    Business Response

    Date: 12/06/2024

    Thank you for reaching out, *****. It sounds like you were able to reach our Customer Experience team directly regarding your map concern as well, and resolution is in progress. *** welcomes feedback and map error reports in-app and through our website. You may visit the link below to learn more about that process, or contact ************************************************************. 

    ******************************************************************************************************

    Best regards,

    **** ******

    onX *********************

onXmaps, Inc is NOT a BBB Accredited Business.

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