We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Billing

Solestone Reimbursement Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for Solestone Reimbursement Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Solestone Reimbursement Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solestone sent a bill to a collection agency, *************************************, without ever contacting the patient. Solestone states that what the insurance had paid what was not sufficient for the services rendered by *********************** for transporting a patient to the emergency room after an accident. ************************************* bought the debt from Solestone and they too never contacted the patient till February 2025. The accident occurred on July 21, 2023 for which the emergency transport from ************** to the emergency **** was required and then because of the seriousness of the injury, the patient then required transport to *********************** to the **** The patients insurance paid 2/3rd of the bill and the patient was told by the insurance claim that nothing was due by the patient. Solestone states that because they are not in a contract with *****, their policy is to collect the full amount from the patient and will not accept only what the insurance has reimbursed them for. This is unethical and scrupulous, not to mention sending the bill to a collection agency without ever contacting the patient regarding the outstanding bill as per Soelstone.

      Business Response

      Date: 03/18/2025

      SoleStone followed all billing protocols according to the information provided. In the State of Montana, ambulance services are not prohibited from balance billing.

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 22944889

      I am rejecting this response because: the issue was not that they cannot bill for the balance but the process that they took is not acceptable.  They had the incorrect address for the patient and without doing due diligence in trying to contact the patient, the balance was forwarded to a collection agency to collect.  When trying to contact Solestone to find out why the bill was sent to the collection agency, I never got a response till I contacted BBB and Big Sky *********.  After this, Solestone cancelled the bill and asked the collection agency to cancel the account.  Big Sky ********* agreed with me that Solestone did not follow their procedure to bill the balance on the account.  As of now, the balance has been cancelled by ************ **** because they are in agreement with my dispute.  

      Sincerely,

      ********* ******

      Customer Answer

      Date: 03/20/2025

       

      Hi,

       

      I wanted to update BBB that Solestone contacted me and resolved the issue - they have cancelled the debt and have sent the patient letters confirming the same.  The patient also received a letter from the collection agency, *************************************, stating that the debt has been cancelled and the balance is $0.0.   I also contacted ************************ the originator of the bill and they too contacted Solestone cancelling the debt/account as ********************** did not follow the correct and acceptable procedure to collect a bill that ************************ adheres to.

       

      Thank you for looking into this matter.  I appreciate that there are avenues such as BBB to seek help from.

       

      *********

       

       

       

    Solestone Reimbursement Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.