Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** was the midwife present at my son's birth. When we hired *****, she assured us she had two other midwives, locally, who would be available should complications arise. That was a lie. When complications arose, instead of calling anyone for assistance, she told my wife to pray for her bleeding to stop. Her service agreement assured us that her care includes: the procurement of medical assistance and the execution of emergency measures in the absence of medical help.My wife signed that document and we expected ***** would provide these services she told us would be available, verbally and in writing, but they were not. During birth when complications arose, instead of calling the midwives she promised, she relied on me. She promised education for me verbally and in writing and she never delivered it. I didnt have the training I needed to support her. Instead of calling the ambulance after more than two hours of my wife hemorrhaging, ***** told her to pray the bleeding would stop. Instead of calling her FAKE midwives for backup, she told my wife to pee. With all the warning signs, ***** waited until my wife finally fainted and hit her head on the floor. ***** let her lose consciousness, and then she lied about it to the hospital physicians. ***** misled us on her services and endangered my family. I don't want her to do the same, or worse, to anyone else.

  Business Response

  Date: 08/10/2022

  Hello, I just got an email notifying me that I have received a "complaint" on your service. I dont even need to read it to know that it is from a person who has been trolling and harassing me for the past two years. He also filed a complaint with your service in 2020, which I rejected and still do. This person is spreading misinformation and outright lies about me and getting his relatives and friends to do the same, and I think he has hired people to post false reviews as well. In July of 2020 I was the midwife at the delivery of his child and sent the mother to the hospital for treatment which he did not want to pay for, and then I sent him to collections for non payment. I can provide you the letter he sent me threatening to file all sorts of bad reviews and complaints if I sent him to collections and two years later he is still at it. I can also provide you with copies of the extensive informed consent that his wife signed before transferring care to me, late in pregnancy. This consent form is several pages long and details exactly what my services are and the indications and manner of any required transfer. I do not have an account with your service and do not know how to defend myself from this persons lies and trolling, but. please do not participate in his slander.
  Thank You
  ***********************
  Tierra Madre Midwifery