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Business Profile

Property Management

Garden City Property Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company used my rent deposit to make the propertys condition better than it was prior to my moving in. I would like the company to prove that the condition of move out was worse than when I moved in, and that the property was not restored to better condition than it was previously. Company was extremely disrespectful and condescending. Companys practices and notices do not coincide with state or federal law. Specifically the notice that was issued did not meet ******* code and contained clerical errors.

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were renting a property from them starting in January 2022. When we moved in, the house was in poor condition and not clean. Any maintenence request we made, no matter the importance and dire need, they ignored it. These included removing a tree from the roof of the house, fixing the baseboard heater in the late fall, getting the chimney for the wood stove cleaned before it snowed, fixing the carpet which hadn't been replaced with holes with the tax strip showing, the vasement windows which were not weather proof, etc. The maintenence guy for the properties in the area gave ** his personal phone number because of this. Whenever we got a hold of him, they would get mad and yell at ** for it. This made us not want to request anything to be done from them. When we moved out, they were saying that we trashed the place even though it was trashed when we moved in. We cleaned up the place the best we could, but they sent ** a list saying the whole house was still dirty. When confronted, they got very angry, refused to look at the original pictures and copy of our move in condition report, and kicked me out of the office for attempting to speak with them. The bottom part will not let me attach all supporting images, but I can email them to you guys separately.

    Business Response

    Date: 05/03/2023

    We have not started processing this deposit return and this complaint is inaccurate and preemptive.  Yesterday, this tenant was in our office to discuss this issue.  One of our property managers explained to her that the interaction needed to be in writing and encouraged her to submit her concerns via email; which she did afterward.  During this interaction, our property manager was calm and factual, while ******** had her husband on speakerphone swearing loudly in our front office.  She was asked to leave because the string of profanity from her phone was disrupting our entire office.  Any maintenance requests during this tenancy were forwarded to the property owner and her on-site maintenance contractor, with the exception being chimney cleaning.  We have about 20 properties that require chimney cleaning.  These are given to our chimney cleaning contractor in the early fall and he works his way through them (these tenants started calling about this in August, when it was still 100 degrees out).  We never said they "trashed the place", we merely contacted them for some additional cleaning after our move out inspection.  Rather than have a civil conversation about this, these tenants went the complete opposite direction and attacked our property manager aggressively.

Garden City Property Management, Inc. is NOT a BBB Accredited Business.

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