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Business Profile

Sewing Machine Supplies

A Clean Stitch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 12/23/23 my daughter, 2 granddaughter and myself went to the business and spoke with ***************************, store manager. I wanted to give my granddaughters sewing ******s for Christmas. ***** quoted us $90 for three sessions for the girls. That was agreeable. to me. ***** that she would contact the instructor and would contact my daughter ********************* with times. In March the instructor contacted **** and arranged 5 classes in the month of April. **** was given a list of needed supplies which she bought for about $100. At the last ****** ***** charged and demanded payment of $250 for the classes. This was paid to *****. I called ***** to ask about the cost and that this was much more than $90. ***** was very defensive and blamed the instructor and my daughter for any miscommunication. She refused to address my concerns. Realizing that ***** was not going to address any concerns that I had, I told her that I would contact the BBB. She said ok. It seems that the quote for classes was not even close to the amount that was charged. Could you please investigate? Thank you. ***************************

    Business Response

    Date: 05/16/2024

    My name is ***************************. I am the owner of A Clean Stitch Sewing Center. When ****************** was in my store on 12/23, she inquired about kids classes. I informed her that we do have kids classes and that they typically average about $30 for a 3 hour class per student. Further into the conversation I discovered that ********************** grandchildren did not meet the age requirements to join our children's classes (participants must have completed 4th grade to attend our classes) I informed ****************** of this and said that there may be a chance that my instructor would be willing to do a private session with her grandchildren but I could not guarantee this until I spoke with my instructor. I also stated that I did not know what the charges may be for private sessions as we have never done this before. The dollar amount that ****************** referenced for the classes was a general estimate of what our structured children's classes typically run. I discussed the possibility of  doing private sessions with my instructor and she agreed to do them. I felt it would be easier for scheduling purposes to have my instructor in direct contact with ********************** daughter. I gave my instructor ****'s (********************** daughter) phone number and my instructor initiated contact. **** and my instructor scheduled several dates to use our classroom area. I communicated with my instructor what the charges per session would be and she relayed the info to ****. I was not aware of any problems or confusion as to the charges, due to the fact that the charges were agreed to in a text message between **** and my instructor. When ****************** called me she brought up the fact that the charges were much higher then I had quoted her. I tried to explain that I did not give her a quote for private lessons because at that point I wasn't even certain that we would be able to accommodate this. The only dollar amount that we spoke about was the general pricing of what our classes cost. I expressed to her that my instructor laid out the charges in a text message to **** and she replied with "so you say" I told her I was more then willing to forward the message to her and did not get much of a response to that. I feel that there was a major miscommunication between her, myself and her daughter and feel that general statements about our class pricing was taken by ****************** as a direct quote. I tried my best to explain that we did not discuss pricing for private lessons when she was in my store because at that point I was not even certain that we could accomplish this as I had not discussed it with my instructor. I feel that ****************** took my general statements and applied them to a very specific and unknown situation. I am more then willing to refund the full amount charged ($250) to **** if ****************** feels that is fair. I am fairly confident that 5 private sewing sessions totaling 7.5 hours, using store facilities (classroom) and store sewing machines, for 2 students would regularly cost at least twice that amount. We charged $10/ hour per child plus a $10/session rental fee. We pay our instructor well over $10/hr and we normally rent our machines out for $25/session. This is to help cover our costs of repairs and maintenance on our machines. We discounted this down to $10/ session in an attempt to make the session more affordable for the children. I did not even cover my operating costs on this situation. As stated earlier. I am willing to refund **** the $250 that was charged.

    Thank you,

    ***************************

    A Clean Stitch Sewing Center

     

    Customer Answer

    Date: 05/17/2024

     
    Better Business Bureau:

    I have read the response from ***** at A Clean Stitch in *********  My daughter and I agree that a refund would be a fair resolution to this complaint considering the degree of miscommunication.  Please contact my daughter, **** with the refund. 

    Thank you for your continued support.

    ***************************

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