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Business Profile

Associations

International Private Investigators Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Associations.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in all of the required paperwork and passed the required test in November 2023. I waited along time to to start receiving work, but was never assigned any work or on-the-job training that is in my membership package. I have called several times, emailed them and posted all of my questions on the forums and still have not heard anything from them. The only response I got was IPIU saying that they do not make one-on-one phone calls. All I am looking for is the work that is promised from my membership package.

  • Initial Complaint

    Date:03/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 10, 2024, I submitted order #**** with $149.00 for the Professional Private Investigator Package. This package was advertised to come with many benefits to new members who join the Union. One of them was access to its PI Training ****** to study to take and pass the test for referral job assignments. I never gained access to the manual with the username and password they gave me. I inquired by their email ********************************* and called them several times only to be able to leave a message @ **************.They never returned my called or responded to my email. Their website (IPIU.com) went inactive as well. Please investigate this matter because I did initially receive an application package to send in my photo and application. The application also suggested that I consider a Lifetime Membership Plan for $999.00 packed with benefits. Im so glad I didnt. Please investigate this matter and let me know of your findings and what I should do now.

    Business Response

    Date: 05/16/2024

    Thank you for following up on your status.  As requested, your assigned account rep called your daytime telephone number today. Because you were unavailable, he left a message to call him back or to leave a voice mail as to the best day and time for another attempt. 

    We look forward to serving you as a valuable member.

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am already a licensed Private Investigator. This company seems like a scam. I paid with PayPal. They mailed out an application form. It contained nothing but paperwork I needed to fill out to obtain the PI badge + wallet + ID + Lifetime membership that I paid for in advance in full. I mailed back the application form CERTIFIED with tracking. The tracking number for that is: **** **** **** **** **** ** by USPS. I sent out emails on: May 19, June 6, June 17, July 2, August 2. NO RESPONSE. I filled out their contact us form on their website on: June 18, July 30 (estimated dates since I got no confirmation emails). NO RESPONSE. I called them on the phone: July 25, July 26, August 2. It always goes to voicemail and on 2 occasions I left voicemails. NO RESPONSE. I left a message on their official forum on: July 27, August 2. NO RESPONSE by any company representative. Furthermore, I would like to notify you that this company has been doing shady things to people for a long time. It is DOCUMENTED! See here: ****************************************************************** ************************************************ *****************************************************************************************************************************************

    Customer Answer

    Date: 08/10/2023

    Business reached out and refunded me in full.

International Private Investigators Union is NOT a BBB Accredited Business.

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