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Business Profile

Retail Florist

Wildwind Floral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2023 I ordered flowers through the ********* Funeral Homes website. The order was given to Wildwind Florist in ************, **. I ordered the floral arrangement to be delivered to ***************** in ************, **, for the funeral of my brother in law - ***********************************, on April 21, 2023. I was informed the flowers did not arrive for his funeral. On April 22nd I called the funeral home and they directed me to Wildwind Florist. I called the florist and received a very harsh and angry response to my inquire and she was too busy at the moment and I could call back later and she'd check her information. I called back April 24th, no answers, on the 26th, she told me she would have to go through her records and would have the information for me and I could call her back. On the 27th she gave me some information to check and again told me she would have to go through her records and would have the information for me. Each time I called I received a little different information than she had given to me previously. I called back today 5/2/23 and she was very unprofessional - angry and very harsh. No sign of any remorse that an order she had put together, was missing and she couldn't give me information on it. My account was charged $177.58 for this arrangement and I would appreciate my money back.

    Business Response

    Date: 05/15/2023

    I am terribly sorry that you are upset, but those flowers were delivered to the funeral at the time it was held. My business is not responsible if the flowers did not make it to the home after the service. When flowers are delivered for a funeral service I deliver them as an order requests and after that I am no longer responsible for the flowers. It is the churches responsibility once the service is over to make sure that the flowers are delt with as I do not stay for the services as I have a business to run. After several attempts to try and resolve this for her she was frustrated. Once again I am sorry that you are upset, but the flowers you asked after were delivered.

    Customer Answer

    Date: 05/15/2023

     
    Complaint: 20009848

    I am rejecting this response because: the owner said she was assisted by a nun at the church and there are no nuns at St ***********************.  I believe they were delivered to the other church that has a school and nuns.  
    The flowers were never at the service, so its not a matter of them not making it to someones home.  They were not at the service.  
    I never received an order receipt from her. So have nothing to go by than the charge to my account.  She hasnt provided me with any records.  

    Sincerely, 

    *****************************

Wildwind Floral is NOT a BBB Accredited Business.

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