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Business Profile

Guide Service

Montana Wilderness Outfitters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Guide Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on a pack trip from July ***** 2022 with Yellowstone Mountain Guides for the cost of $2850. The trip was not at all what was advertised. The brochure stated that cots were available upon request, there would be a covered table for dining, there were to be lights, none of this was true or available. The meals were limited and not at all as stated they would be. It was portrayed that the guides would be knowledgeable of the park, that was not so and they were lost on several occasions. It was a very unsafe situation as we were in the back country with two young inexperienced guides with no way to contact the outside in case of emergency. The trip was misrepresented in numerous ways.

Montana Wilderness Outfitters is NOT a BBB Accredited Business.

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