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Business Profile

Property Management

The Landlord

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13, 2023 I notified The Landlord that I had a pretty significant mouse problem at my rental property that had destroyed belongings. I never heard back on a resolution, so I followed up on May 1 to let them know it had gotten worse. They said that they had contacted pest control companies but could not secure an appointment. On May 17 I notified The Landlord that I was having to stay elsewhere (I had been since May 1 when the issue still wasnt resolved after 2 weeks) with my 4 year old son due to the health concern with mice and because the problem still had not been remedied. On May 18 they sent a maintenance tech rep (not an exterminator) that put down a few sticky strips. On May 23 they finally sent 3 guys over that seemed to be from an exterminator company. I happened to be at the home to continue packing the rest of my belongings when they showed up. I was not given 24 hours notice as required in my lease nor made aware at all that they were going to be there. They laid out more traps and checked for access points. It took well over a month for The Landlord to address the mouse issue from my first complaint on April 18 until the exterminators came on May 23. I have repeatedly tried to contact the owner of The Landlord between May 18 and May 26 to address the issue with rent and have received zero response from him. I am requesting a rent refund back for the month of May when I was unable to live in the home due to the health concern with having a mouse infestation.

    Business Response

    Date: 06/05/2023

    We are sorry for the circumstances that surrounded this ordeal. We understand your frustration and we were frustrated too. The house was under contract for sale, so we were not able to do our normal overhead since everything had to be run through the owner. We contacted ***** on May 2nd. ***** would only set up a monthly subscription service or they would go three times every other week. We were not able to get any other pest control specialist out there wanting to do this job. We passed along the information to the owner to contact them and figure out what would work best going along with the sale of the house and the new buyers. Since the house was under contract we didn't have the authority to schedule services because the house was switching ownership. We followed up with the owner on May 4th to call the Orkin call center to set up appointments. With the house being under contract and closing June 2, we would not have any funds to pay for pest removal services. The owner was not having any luck securing a professional service and asked if there was anything we could do. We do not have any certified inspectors, the best we could do was send over a maintenance tech to put down traps. The tech tried to go to the house earlier but the realtor had not returned the key for him to use. There was never anything caught in the traps. The tenant was already given notice before this event that the house was being sold and she needed to move out by the end of the lease term, May 31st, and to our knowledge was moving into her new rental. We require all carpets to be professionally cleaned upon move out but we were able to get a letter from the new buyers saying the carpets did not need to be cleaned which would have cost around $400. Normally with these types of issues we are able to get them taken care of in a very timely manner but due to the extenuating circumstances of the house being under contract our hands were tied in what we were able to get done as the third-party management team. 

The Landlord is NOT a BBB Accredited Business.

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