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Business Profile

Auto Repairs

Tuttle Motorsports, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vehicle went for a transmission swap in May of 2023 and the car still at the shop, I know it took me 3 months to get them the right transmission but they still have done nothing. They keep on lying to me first they said it would be ready for my birthday in July 1, 2023 that did not happened then *************** said it will be ready before I would leave on vacation on October 2023 nothing happened, call him from the vacation spot on January 2024 and let him know that my daughter will pick up the finished car around the end of February 2024, the car was not ready, I got back from vacation on May and he said it will be ready before my birthday in n2024, DID NOT HAPPENED. Now he lie about getting parts from a business in **********, I just spoke with the owner today August 22, 2024 and he told me that he heard from him bothn he have not send him any items to modify! I have paid *********************************************************************************************************** the the tank is probably old by now and is going to mess the carburetors!

    Business Response

    Date: 09/03/2024

    *****, 

    It is very disappointing to read your complaint via this platform and your attempt to undermine the integrity of our business and personal character while we are still actively working to provide the quality work we set out to complete on your vintage **** At no point while your vehicle has been at our shop have we lied to you. When dealing with a vintage vehicle that has been modified by uncertified technicians prior to arriving at our shop we are often faced with proposing custom and comprehensive solutions. Sometimes this means sourcing vintage parts that are scarce (or no longer available from the manufacturer) and working with specialized vendors to ensure accurate, safe, and reliable parts are secured. When clients attempt to step into our process by reaching out to our vendors to micromanage a project we've been hired to fulfill, it undermines and prolongs our efforts to complete the job in an efficient way. 

    We stand behind our process and the quality of work we produce. When services are added to a project, when parts sources are eliminated, when working with a team of outside vendors who assist with services we don't provide, or when we are operating on misinformation regarding a vehicles history, timelines may adjust because two things we do not skimp on are the quality of work we provide and the safety of our clients. We will take the extra time to ensure that we deliver on the promises we make and the services we've been hired to complete. This does not mean we are lying, nor does it mean we aren't actively working on the project. We care deeply about our clients and each project we take on. We are saddened to hear you feel this way, and, going forward, hope you feel that you can reach out to us directly for any problems you may have so we can address them directly and more efficiently. 

    Best, 

    ***** Tuttle, Owner

    Tuttle Motorsports

Tuttle Motorsports, LLC is NOT a BBB Accredited Business.

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