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Business Profile

Waste Management Services

Carolina Trash & Septic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am writing to express my extreme dissatisfaction with this company's services. I have had several problems with trash pickup service, including missed pickups and rude customer service.On September 15, 2023, your trash truck came down my street at 4:20 AM, during noise ordinance hours. I yelled at the driver to stop so he could pick up my trash, but he ignored me and kept driving.I called your customer service line at 5 AM to report the incident. I spoke to a woman named *********, who was extremely rude and dismissive. She refused to send someone back to pick up my trash, even though I had a video of the incident. She also threatened to call the city on **** am very disappointed with the way this company has handled this situation. I expect better from a company that provides essential services to our community.I demand that they immediately send someone back to pick up my trash. I also demand that you apologize for the rude and disrespectful behavior of your customer service representative.I have attached a snapshot from my Ring Camera Sincerely,*********************

    Business Response

    Date: 09/26/2023

    Good morning,

    We responded to **************** email he sent directly to our company and emptied his garbage container at ****am on 9/15/23 prior to even receiving the message from the BBB. Please let me know if you need anything else from me. Thank you

    Customer Answer

    Date: 09/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Carolina Trash & Septic is NOT a BBB Accredited Business.

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