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Business Profile

Amusement Parks

DEFY Apex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4, 2023, I took three children to Sky **** in ****, **. At the counter, I asked for a 90-minute jump pass for each child. I was told that they were running a special and it would actually be cheaper if I bought a monthly pass. I explicitly asked the employee if the membership was just for one month and he assured me that it was. I was sent an email with the membership numbers but NO INFORMATION about the agreement or renewal policy. Ive included this email. I was shocked when a month later in December I received an unauthorized charge on my credit card. I called and wrote the management, explaining that I did not agree to this and that I received no indication that I would be charged again when I handed my credit card to the employee at the desk in November, who assured me it was a pass for ONE MONTH. I explained that I had been misled and would like a refund for this and was repeatedly denied. This business deliberately misleads customers and even for those who are aware that it is a recurring charge, they make it unduly difficult to cancel. They send you no alert that your membership is renewing and they insist that you cancel 3 business days BEFORE they charge you. This practices of this business are unethical and predatory.

  • Initial Complaint

    Date:05/31/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** sold a product holiday punch card that did not have an expiration date then refused to honor the punch card because it had arbitrarily expired, this was nowhere in writing on the product that had an expiration date and there was no expiration date listed when the product was purchased.

DEFY Apex is NOT a BBB Accredited Business.

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