Reviews

Review Details

• Review fromKaren G

  Date: 10/21/2024

  1 star

  Karen G

  Date: 10/21/2024

  We purchased Miracle Method resurfacing in 2021, which included a 5-year warranty. We are now 3+ years into the warranty and have had significant peeling and chipping of the application. ** provides a 5-year warranty which covers workmanship, peeling, or other failure of adhesion of the new coating. We reached out to MM to schedule warranty work, which initially was agreed to by the current office manager. After 2 different warranty appointments were missed (one staffing issue, and one no show), I reached back out to inquire about the status. I was told that the work would get scheduled but I would be charged a fee because the franchise is under new ownership. In their words "We did not do the work nor collect money for the work... We will not be able to provide a free service for something we did not do". While the previous franchise owner technically did the work, the warranty as agreed to on our contract should have transferred over to the new owners. Otherwise, all customers who had work done over the past several years no longer have the warranty that was promised to them. I have also contacted the corporate office, who has chosen not to get involved. One star for product quality. One star for customer service.

  Miracle Method Surface Refinishing

  Date: 10/22/2024

  Thank you for sharing your experience with us. We are genuinely sorry to hear about the issues you've encountered with the finish on your tubs and tile surrounds, as well as the communication and scheduling problems. This is certainly not the standard of service we strive for, and we deeply regret the frustration this has caused. Since your purchase, the business has come under new ownership, and while we are working hard to improve our processes, we recognize that this doesnt undo the difficulties youve faced. We fully respect your request not to be contacted further, but please know that your feedback is invaluable to us as we make improvements to ensure better service going forward. If you ever reconsider and would like to discuss your experience further or explore resolution options, our new team would be more than willing to assist. Thank you again for your candid feedback, and we are truly sorry for the inconvenience youve experienced.

• Review fromKevin J

  Date: 04/24/2024

  5 stars

  Kevin J

  Date: 04/24/2024

  Our experience with the ******* West Miracle Method Surface Refinishing was really good. From the first meeting with *****, the owner, to the 3 different technicians and ******* the office manager were all very pleasant to work with. This service will save some serious money over a bathroom tile redo. We had a full walk-in shower, large bathtub surround, and a large tile floor redone along with the tile baseboard. It was a pretty big job. The only negatives were quickly resolved. A couple of spots on the "stone finish" needed to be redone after the tape pulled it away. Also, the tape pulled away some paint above the baseboards, but we were thinking of repainting anyway. There was also some overspray on the window trim. All of this was taken care of fairly quickly. ***** sent us a check to purchase the paint for repainting. While repainting, our step stool metal leg broke through the the rubber foot and scratched the new white surface tile floor. Totally an accident and our fault. I contacted ***** about how to best DIY fix those scars. He agreed as a courtesy to send his technician out to fix the scratches at no cost to us. That was done today. Looks perfect now. Very pleased with everything. I would certainly recommend them to those wanting to spruce up their bath or kitchen without a full demo and re-install.

  Miracle Method Surface Refinishing

  Date: 04/25/2024

  Hi *****! Thank you so much for the great review. We appreciate the details you included and we're glad we were able to help! As a business owner, I strive to provide the best possible service which includes a good staff. I'm happy you saw that and that it made your experience with us even better. We look forward to helping anyone you send our way and would love to work with you in the future if you have any other projects! Thanks again!