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Business Profile

Car Wash

Carolina Auto Spa, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Carolina Auto Spa, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina Auto Spa, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Right before covid hit (Dec 2019), my husband purchased me a $70.00 gift card for Carolina Auto Spa. I have attempted to contact them multiple times including going to the Apex location repeatedly. They had a sign saying they were under renovation so I gave them the benefit of the doubt for awhile but there has been no communication and all of their locations are closed.

    • Initial Complaint

      Date:10/27/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to get my car washed because I have an unlimited car wash plan that I pay $10 per month for. I get to the Carolina auto spa in apex location and a sign says closed for remodeling. No explanation of if or when they will reopen. So…. I’ve paid my $10 for the month and can’t get my car washed.

      I get home and try to contact the business through their phone #. No answer or explaining what is going on to customers. They say if you want to cancel your monthly membership you can do so on the website but the website doesn’t work. No call bank or anything. It’s been about 2 weeks. This happened roughly Oct 7 and now it’s the 27th of October.

    Carolina Auto Spa, Inc is NOT a BBB Accredited Business.

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