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Business Profile

Custom Logo Apparel

Nexstepz, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 4, 2022 I purchased two items online from Nexstepz Apparel and Design in the amount of $55.51 . I have tried to reach them several times by telephone and email. I sent two emails and have not received a response. I also contacted law enforcement in ****, North Carolina to find out what further steps I need to take. I have not received a response and was simply trying to get a response back regarding my items as soon as possible. If this company is unable to send my items, by the end of the upcoming week, please send me a refund.

  • Initial Complaint

    Date:07/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a item from Greek Sneaks Dec 21, 2021. When the item did not arrive I started requesting to cancel a receive a full refund. When I got my bank to cancel the transaction. They sent the item. I told them I wanted to send back and wanted my refund. They say they would send a return label and issue a refund. I have not received or can contact them. I just want to send item back and get refund. Item is unopened.

  • Initial Complaint

    Date:06/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this company's website on the evening of May 30, 2022 to search for sorority gift items that they specialize in selling for my chapter membership initiation ceremony on June 5. Before placing my order, I entered a question in the live chat box asking if my order would arrive in time if I placed an order that day (May 30). The response that appeared on my screen was yes, and that the arrival by June 5 included tee shirts. With that assurance, I placed my order using a credit card and the payment posted on my billing statement. To date, I have yet to receive my order. I sent several emails and left voicemail messages to no avail. I have not heard from anyone, not even from the owner who left a personal email on his voicemail greeting for urgent concerns, which I used to express my concern and confusion. I either want a refund, or at the very least my items that I ordered. I also want their website and social media business pages to be taken down as other consumers have faced similar encounters. Thanks to this company's gross negligence, I had nothing to present as welcome gifts to the newly inducted chapter members. I advised the owner via email the week of June 27 that if I did not hear from him this week, I would take my concerns to another level. This is my first stop, followed by informing my sorority national office, contacting my local and regional sorority chapters, advising my social media followers across multiple platforms, etc. I appreciate any assistance in getting this unfortunate matter resolved. I am attaching my credit card statement showing the purchase amount of $119.37 processed on May 30, 2022. Some items have been marked out for privacy purposes.

  • Initial Complaint

    Date:06/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a blazer on 4/10/22 for a total price of $161.49. As of this date I have not received the item. I have made numerous attempts to contact them using email and their chat function on their website. No response has been received. I drove an hour and a half to their location and the store was closed and looked ransacked on the inside. I left my contact information with the store next door. Within 5 minutes I received a call from someone who said he had to check on somethings and would call me back. I have not received a call back. I have called the number that called me and let numerous messages. ****** reviews show that numerous people have had the same issue.

Nexstepz, LLC is NOT a BBB Accredited Business.

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