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Business Profile

Dance Company

Ishanya dance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of this Dance agency runs Sessions for all age groups. I had my daughter, 3 at the time of the incident enrolled for dance classes. I had paid the session fees of $225. After the first class due to my daughter not being able to follow much given her age, the owner , *********************************, allowed us to de-enroll her with a verbal confirmation of refunding the session fees. She has not however paid back the refund even till date, I have had chats with her regularly about future session details, but never once has it occurred to her that she needs to issue my refund. Current scenario where I have got in touch to enroll for the same classes, she has asked me to pay the session fees again. And she has blatantly refused to offer the refund she promised saying that the Books are closed for last year. I don't see her agency added to BBB and have no other options of getting this review about the ethics she has followed. She has even offered to give me an explanation of how their process works which she did not so far. She has not even offered an apology about this incident. I being a customer, paid my dues on time and have always expected an organization, how much-ever big or small to be respectful of their customer's time and money. When I am not getting the due services or the refund as promised I have gone ahead and raised this complaint.

Ishanya dance is NOT a BBB Accredited Business.

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