Reviews

Review Details

• Review fromALAN B

  Date: 02/22/2023

  5 stars
  Superior Fence is one of the few professional companies I have enjoyed doing business with in north Florida. Coming from the midwest and working the trades, I am accustomed to a work ethic emphasizing on-time results and good communication. Superior Fence possesses both qualities. They installed 60' of fence for me on one side of my yard in 2022, and they are returning to install another 60' on the other side next month. I highly recommend them. When you call, ask for Justin.

• Review fromBERNARD W

  Date: 11/16/2022

  5 stars

  BERNARD W

  Date: 11/16/2022

  Really surprised with the negative reviews here. I had an excellent experience with this company. The quality of the materials was better than other companies were quoting me, the price was competitive, and the installation was very professional. They were on time, completed the work as agreed, and cleaned everything up. Afterwards I had a small adjustment needed and their customer service was excellent! ****** ***** the Client Operations Manager was very responsive and professional - could not ask for better customer service! I would not hesitate to recommend Superior Fence and Rail to anyone and would gladly use this company again.

  Superior Fence & Rail

  Date: 11/17/2022

  Thank you for leaving such a great and positive review! We are so happy you love the fence and service! You know where to reach us if you need anything!

• Review fromR.K.

  Date: 10/04/2022

  1 star

  R.K.

  Date: 10/04/2022

  This company is one of the biggest disappointments since our move to ****** ******. Not only did they do a terrible job installing our fence (believe it or not, the way they set it up, we'd be locked IN our own backyard, but anyone could enter from the outside), they wanted to charge us to come out and fix their error. A month after installation, we had a storm with 30 mph winds which caused damage. The "sturdy" concrete they told us they installed didn't stand up to these low gusts and now, because this was an "act of God", they want to charge us almost $1,000 to fix it. It is obvious they are trying to take advantage of our situation. DO NOT go near this company - your patience, and your wallet, will be emptied. They seem to have forgotten, if they ever really knew, what "consumer-oriented" means. They may respond to this review, but for your own good, trust the reviews you read from real people, not the words they'll spew out to make themselves appear "right".

  Superior Fence & Rail

  Date: 10/11/2022

  We welcome anybody to check out our 4.7 rating out of 5 Stars on Google. There are 343 positive reviews. BBB seems like a place to go only to make claims that are unwarended so please keep that in mind.
  This customer was installed in January 2022 and never had a complaint about their fence. In fact, we have a signed customer satisfaction form from them. The following is an exerpt from the contract regarding warranty and "Acts of God" - the customer experienced hurricaine winds from the tropical storm we recently had:
  7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in
  the Agreement, **** ***** warrants for 1 year from the completion date that all Services shall
  (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement.
  During the warranty period and within a reasonable time after receiving notice from You of a warranty
  claim, **** ***** may, at its sole option (i) correct or replace each Defect, or (ii) remove each
  Defect and refund the full purchase price thereof to You; provided, however, that all warranties are
  voided if (1) anyone other than **** ***** or Service Provider performs work upon or otherwise
  modifies any materials or Services provided under this Agreement, or (2) You fail to pay **** *****
  as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN
  THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES
  CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY,
  OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER
  WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING
  ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY
  OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES
  ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD,
  LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY
  MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT
  WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY
  TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS,
  AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST
  MANUFACTURERS.
  Lastly, we are charged a minimum trip charge from our laborers and like numerous other fencing companies, we have a minimum.
  **NOTE** this does NOT apply to warranty claims, there is no charge for a warranty claim. Just repair claims that do not fall under warranty (i.e. storm damage, tree falling on a fence, etc.)

  R.K.

  Date: 10/11/2022

  First, our home wasn't finished being built until August of 2022, so I'm not sure how you could've put up a fence in a lot with no house or plot plan. Second, we complained about quite a few things after installation (which was in August). Third, you do not have a signed customer satisfaction form from us because we refused to sign one. Fourth, BBB is just one of the many places people can go to complain about bad service. It doesn't matter if you have 1,000 positive reviews, when you treat customers the way we were treated, negative reviews follow. By the way, if you'd rather me place my review on ******, I'd be happy to do so.