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Business Profile

Frozen Dessert Distributors

Cold Stone Creamery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Dessert Distributors.

Reviews

This profile includes reviews for Cold Stone Creamery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cold Stone Creamery has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Thomas W

      Date: 01/23/2023

      I stopped ordering from these clowns a while back because I was constantly getting orders significantly shorted or missing items... Looks like some things never change... Yesterday I ordered a large bowl of cookies and creme via GH and there was hardly any actual oreo cookie in it... In fact, half the ice cream had no oreo at all (it was just plain vanilla ice cream), and the other half had just oreo residue with no visible pieces of actual oreo cookie... Wow... Really? This place is apparently under new ownership, but as far as I can tell nothing has changed for the better... In fact, it's kinda gotten worse... GH gave me a partial refund, and the shop manager offered me a replacement, but then the manager later partially reneged and refused to deliver it as originally ordered... This is the kind of abusive retail behavior that makes me sick... These vendors just like to see how far they can push customers before they actually push back... They never account for the customers time and experience that was wasted or otherwise diminished by their abusive retail behaviors... ????

    • Dee G.

      Date: 08/28/2022

      Dee G.

      Date: 08/28/2022

      While fixing my order the rep rubbed her nose twice as she was handling my food. She was rushing and talking to the rep next to her as she was putting the whipped cream on top. As a result of her not paying attention, the whipped cream flopped sideways all over the cup. I asked her if she could give me some more whipped cream in her response to me was if you pay for it in a very nasty tone. I said never mind. She proceeded to tell me that I was rude. I said I’m not being rude as you are rubbing your nose and handling my food. I plan to call your boss and tell him to watch the camera. Nonetheless,I paid for my my ice cream and I should not have. Before I could even attempt to eat the ice cream even if I wanted to eat it. I see a big long hair right on top. Needless to say, I had to throw it away because I refuse to eat hair and maybe Boogers. I am a very dissatisfied customer and I plan to never go to cold Stone again.

      Dee G.

      Date: 08/29/2022

      And I’m the customer and The worker had the audacity to say I was being rude because I asked for more whipped cream.

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