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Business Profile

Garage Floors

Garage Kings Raleigh

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Garage king epoxied my garage floor, in June of 2021, it came with a 20-year warranty from cracking or pealing. 6 months later I noticed my floor was pealing in a section, I called them sent pictures and they came out to fix it. Here we are again, in April I notice my floor was missing protectant coats in 2 spots, I emailed, sent pictures, called several times, but has not received a call. I was told my complaint would be forward to the corporate office by the national customer service rep and that I would receive a call back. I first notified them about this problem in beginning of April of 2022, here we are 1 month later, and I still have not received a call or repair to my garage floor. When I call the local number 919-629-7101, it says the number have been disconnected.

Garage Kings Raleigh is NOT a BBB Accredited Business.

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