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Business Profile

Health Products

DailyVita.com
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im elderly man rare a lung disease who uses maximum vibrance to get protein and vitamins. I ordered this product May 15th and money deducted from my account immediately. Today is the 21st of May and Daily Vita refuse to answer my calls or text. Ive been a victim of identity theft twice and feel like Im living it all over again.

    Business Response

    Date: 05/21/2025

    Hello,

    This order has been received with address issue.  We have contacted the customer 2 times to ask to fix the error in the address, as it cannot be recognized by the mailing system. The customer replied with a new address, but it still not working.  Since the customer has lost the patience, we have already canceled this order and issue a full refund. Please note that all we have done is to ensure we ship the order to the correct address so that the customer can receive it safely.  If the address shows "invalid", we have to hold the order until the address issue is resolved, or we will cancel order to avoid the issue.  Thank you for understanding. 

    Below is our first email:

    On Mon, May 19, 2025 at 3:28?PM DailyVita <********************************>wrote:
    Hi ******,
    Our shipping department noticed below address may have error:
    ****** ********
    **********************************************************************
    Please check and reply with the correct address, so we can ship your order as soon as possible. Thank you.
    If you have any questions, reply to this email or contact us at ********************************

    Customer replied with a new address:
    From: ****** ******** <****************************>
    On Tue, May 20, 2025 at 11:26?AM ****** ******** <****************************>wrote:
    My mailing address is ***********************************************************************************

    But the above address still shows "invalid".    This order has been canceled and we have already issued a full refund. We also notified the customer that we cannot ship this order to the invalid address and have issued a full refund.  Thank you.

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    three days ago they charged my credit card for an order they claim to have shipped, but they still have get to give the shipment to *****

    Business Response

    Date: 03/07/2025

    We have processed full refund on Mar 7. 

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 packs of ginseng on November 26th, and according to their promotion, there should be corresponding gift packaging. However, I did not receive it. I attempted to communicate with them on November 30th, requesting the gift box to be delivered, but they did not respond. Therefore, I am requesting a partial refund for the overcharged amount $180.62-156.83=23.79.

    Business Response

    Date: 12/26/2023

    For some reason, the coupon code wasnt applied properly when you checked out for order #*********, even though it was showing earlier in your shopping cart. But dont worry, Yueqi.  we can certainly apply the missing coupon code manually and refund the promotion value for your order.  The refund of $23.79  ($180.62-$156.83=$23.79) has already been applied to the original payment method of your order.  Please allow 2-3 days for the refund to be reflected on your account. 

    If there is any other questions, please don't hesitate to contact us, we will ensure to assist you to solve the issue.  Again we sincerely apologize for the inconvenience.  Thank you for your understanding.  Happy holidays!

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