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Business Profile

Hotels

Woodspring Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A/C In Room 423 Is Not Working Properly And Is Not Blowing Cold. I Spoke directly with maintenance man, An Older Black Gentleman, on Friday 7/15 and he assured me he would come fix A/C. The maintenance man never came to fix the A/C, but he had time to hang out in the parking lot, drinking and singing Loudly Boyz 2 Men With His Boy Friends that night. We also told the office on Friday night 7/15 about the A/C, the office contacted the maintenance man and he then advised he couldnt get to it until the next morning (Saturday). After following up twice with the office on Saturday they advised that theres nothing that can be done because the maintenance man cannot go over his hours. These people are playing games, the maintenance man is an old drunk/ addict living at the hotel. This is a safety hazard as it is mid summer and very hot, something needs to be done about this. I would like contact from corporate.

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a for 17th-20th we checked out the 18th around three am. The taff didn't check us out until the 20th and is refusing to refund. They stated we left the room in a disarray. However, we brought our own blankets, didn't use the hotel amenities because they were filled with roaches

  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While staying at Woodsprings suites in **** ,as of February 17 there has been NO hot water for 14 plus days.The hotel has been at 95% capacity or more for those 2 weeks and everyone has been complaining but ABSOLUTELY NOTHING is being done. We have asked for compensation for not being given what we have paid for but the OWNER/OWNERS refuse to even address the situation with customers,.They are claiming that they are waiting for a special part from China , the amount of money spent every day would be more than enough to buy and install a brand new water heater and they say 2 of the 3 water heaters that service the hotel are broken.. According to website reviews this seems to be a common occurrence with this hotel. I am in **** working and the company I work for doesn't pay enough to move because all reasonably priced and reasonable distance motels/hotels are at capacity .WE are paying for services but are only receiving partial services and the owners WILL NOT acknowledge this fact and make adjustments for a remedy.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/6/2022
    84.13
    Woodspring hotel ****
    The front desk work told me that she cancelled my reservation without me knowing and now they are refusing to refund my money for the stay. I have been going back and forth with this company one group saying I shouldn't be changed for that stay and I was over changed for the stay. My apartment complex paid for us to stay in the hotel for remodeling. They GM act like he don't know what he doing. He told me to call the reservation line back so I do and I guess he got mad and refusing my refund. I don't know who to contact about this matter because I have tried everything. Also they are running a bad business. The phones in the rooms don't work, the key card reader half way work. On Nov 7th or 8th I was locked out the hotel for an hour and 10 minutes. Roaches everywhere. I could go no. Somebody needs to do a pop up on them. When I was there the fire department showed up twice and not once did they come door to door to tell be the building had a fire in one of the rooms. No call because the phones don't work.

Woodspring Suites is NOT a BBB Accredited Business.

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