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Business Profile

Technical Writing

Manuals Ink, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Technical Writing.

Important information

  • Customer Complaint:
    August 17, 2017 – BBB continues to receive complaints from consumers who say they ordered a product and didn’t receive it, ordered a product and received the wrong one or were unable to download their manual from Manuals Ink, Ltd.

    BBB first discussed the pattern of complaints with the business in September 2015. At that time, the business told BBB it will no longer respond to complaints forwarded by BBB. Manuals Ink, Ltd. stated it will resolve all complaints directly with its consumers.

    The business continues its policy of not responding to BBB complaints. BBB, however, will continue to process and report the complaints against the business that meet BBB’s complaint acceptance policy. It is BBB’s responsibility to inform Manuals Ink, Ltd. of the complaints we receive for the business.

    If you file a complaint against Manuals Ink, Ltd. with BBB and the complaint is ultimately resolved outside of our complaint process, please be sure to inform BBB how and when the complaint was resolved.

Complaints

This profile includes complaints for Manuals Ink, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Manuals Ink, Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************************* Someone else had exactly the same problem I did at least 2 times. They described it in the above link. The last time was a charge on this month's credit card bill.

    Manuals Ink, Ltd. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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