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Business Profile

Online Retailer

Super Sport Land

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was fraudulently charged for $74.49 by this company or a person used my debit card fraudulently via this company February 11th. I tried emailing twice with 0 response,got through once to their call center which either has a bad connection or NONE at all because it disconnected me once I talked to one of their so called representatives . Then I got stuck in a forced loop of holding my spot in a call line that does not exist and never got a call back to discuss the fraud and refunding it/holding the person responsible that used my card. I live in ******* and have never as much as driven through ************** let alone visited there. I want my money refunded ASAP. NOTE THIS IS FRAUD AND ONLY PUTTING IN $ amount in next field for specifics. The charge is pending so I cannot dispute with my bank until it actually posts. This is so frustrating and hope no one else has fell victim to this.

    Business Response

    Date: 02/20/2024

    Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
     
    We have gone ahead and processed the refund amounting to $74.49 on 02/15/24, which would require 710 business days to be credited due to a dispute with the client's bank. Please see the breakdown of the refund below:

    Date: 02/15/24
    AMOUNT: $74.49. 
    Transaction ID: **********

    Should you have any questions or need further assistance, please contact our customer care at  ************** and one of our ************* Representatives will be happy to assist you. We are open from Sunday to Saturday from 5AM - 5PM PST.

    Regards,
    *************  

    Customer Answer

    Date: 02/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Also confirmed they refunded me.

    Thank you. 


Super Sport Land is NOT a BBB Accredited Business.

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