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Business Profile

Patio Furniture

The Great Backyard Place

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Furniture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hot tub from this merchant and when I needed it repaired, I received the run around for 6 months. When I talked to the general manager, ****, he was arrogant, rude, and very condescending to say the least!!! This company doesnt stand behind their products. Do not buy anything from them unless you are prepared to repair it yourself. I also heard things for the first time when I talked with ****, and he would not provide any information about why the service man would not return my calls. Very poor service and I will never buy anything else from this merchant!

    Business Response

    Date: 06/30/2023

    Good afternoon , i did speak to ***************** one afternoon a few weeks ago and explained her options regarding a service call . I stated it was not covered by warranty from Artesian due to very bad water chemistry . Our tech was out and took a video and had inspected hot tub and after competing a water test it was determined her water had been acidic . That caused the breakdown of seals , controllers ,key pads . I informed her ***** was willing to do this repair and she would pay him directly and at that point she stated i was talking down to her because she was a woman . I tried to explain further she then had a few harsh works and stated her husband would call me back to deal with me . I am used to dealing with issues with customers and work hard to find a solution . I opened the ********* location over 8 years ago and opened *************** **** 3 years ago and I currently work with all of our locations to assure customer service is up to par . We give a very good spa school here in our store and offer free water testing and advice and carry all supplies needed to properly maintain spas. If you have any questions feel free to call me . thank you ********************* ************ 

The Great Backyard Place is NOT a BBB Accredited Business.

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