Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Oct 30 check of $4,250 was cashed written to Crossroad renovations The business committed to provide me: Bathroom remodel including window, floors, tub, all materials, would not do siding and would repair leak that was causing water damage Whether or not the business has tried to resolve the problem: has said that they would write new check and still has not Account/order/tracking #: Ref Check #- *********************************************************************************** Nov, Dec and still did not hear from ***** after multiple attempts. Cancelled project due to saying it would be done quickly because it was a small job but that was not the case (texts state that would be done before December)

  

  Business Response

  Date: 04/03/2024

  Good afternoon

   I have attached the email responses to and from the customer regarding the remodel of her bathroom.  I was informed at a grocery store that she wanted to resend the contract after i had ordered material and I explained to her that I had to see what the resolution would be as far as getting her money back to her.  Look I am not going to get into lack of communication time ***************. The point is where we are today. She wants to get her money back and I want to get it back to her. Due to some internal situations, it has created a financial duress on my part.  

  I would like to come to a resolution to getting this resolved as quickly as possible. I have a window I cannot return to the tune of about $600.00. I should deduct that from the check, but I told her because of the problems with time I would eat that and give her the ******* back. 

  Proposal for Resolution:

  I can make the following payments to resolve the issue: I can make 4 monthly payments of if I can do more I will. 1. at $1250.00 then 3 equal payments of a $1000.00 to get this resolved. 

  ******* has stated she has started a small claims case. If she does that then I cannot do this. I do not wish to see this escalate any other level. I am fighting enough battles otherwise trying to get those who stole from me to return my money. but that is another issue it itself.    let me know what else I can do to close this case and resolve it

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I would like to draw up a contract or something because I have been told that this payment would be returned to me since December and it has been 4 months. I have multiple emails and text messages that can also be provided.
  
  Thank you,

  *******