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Business Profile

Storage Units

Save Green Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been charged over 400$ in 5 weeks for a storage unit and when i disputed the charges they told me I had to my belongings out by the first which is in 2 days.This comes after theyve harassed me with texts calls and emails for 30 days asking me to update my online account because they switched software. This is a flood effected area where everything has been hard and environmental toxins and post storm infections and ptsd are prevalent.

    Business Response

    Date: 01/31/2025

    Hello! This tenant/complainant is unstable. We have in fact asked her to leave as we are not renewing her month-to-month lease after 1/31/25, all within our legal rights as the storage operator/owner. I have attached the text message history from this tenant. She is rude, lewd, disrespectful, threatening and overall, not a good partner to us. Read the "received' messages from her in the attachment (phone number ************), her behavior is the reason we are not renewing her lease or the use of our storage space any longer. Thank you. 

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