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Business Profile

Bank

First Horizon Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Horizon Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was erroneously charged fees that the bank admitted were their error and was told they "would take care of it" but never did and are now holding my new home closure hostage and are refusing to remediate the error.

      Business Response

      Date: 06/25/2025

      Good Afternoon,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely,

      First Horizon Bank

      Customer Answer

      Date: 06/25/2025

       I am rejecting this response because the business never responded. First Horizon bank is attempting to stall and not resolve this matter. 





    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called several times to credit my account for service charges. I was told they could not close it until its credited. Meanwhile I was still being charged. This has went on for almost a year. Im sure there are phone records to show my calls and who I spoke with. I have moved out of country and need this account closed and funds credit. Everyone I speak with tell me something different.. the last person I spoke with stated that the supervisor rejected my request but couldnt tell me why. Then gave me a phone number that no one answers. This service charge has been coming out of my account due to lack of use. But I requested that it be closed. But it was never closed. First young lady said she would close it after I was credited. Unable to see all charges on line and this point

      Business Response

      Date: 01/03/2025

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! First Horizon bank offered a checking account sign-up bonus. After signing up and meeting certain time and direct deposit criteria, First Horizon said they would deposit $450 into my checking account. I met all of the listed criteria, and followed all of the fine print, and the bank is refusing to follow through and pay out the bonus offer. I called the bank and have sat with them on the phone for quite a while. They give me the run-around the whole time on the phone until I get tired enough or need to hang up. When I call they offer no solution, have no process for inquiries, and can offer no reason why I didn't receive the bonus. They seem to be participating in false advertising with the sign up bonus offer. Thank you for any help!

      Business Response

      Date: 12/19/2024

      Good Afternoon,

      Please find our response to this complaint attached.  Thank you.

      Sincerely,

      First Horizon Bank

      Customer Answer

      Date: 12/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:12/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Horizon Bank has failed to honor its promotional offer, causing a serious concern regarding its commitment to customers. The $450 sign-up bonus promised for opening a checking account has not been delivered, despite my fulfilling all requirements and many follow up efforts. I received a flyer in July advertising this offer, which required opening a checking account and making a qualified direct deposit to earn the $450 bonus. Following these terms, I visited my local First Horizon branch, opened account #************ in July, made an initial deposit on 7/26, and completed a qualified direct deposit in August. According to the promotional terms, the bonus was to be credited within 90 days of account opening. However, despite meeting all the requirements, I still have not received the promised bonus.Since October, I have engaged in multiple email communications with First Horizons support team. They confirmed that I met the eligibility requirements but were unable to resolve the issue. I was advised to visit the branch where I opened the account for further assistance. I complied, making multiple visits to the branch and speaking with the manager. The manager assured me they would address the matter and told me to expect a resolution soon. Despite their promises, no action has been taken, and I have yet to receive the bonus.This experience has been deeply frustrating and disappointing. After complying fully with the promotional terms and repeatedly following up through emails and in-person visits, First Horizon Bank has failed to honor its commitment. Such behavior suggests either a severely flawed system or a lack of integrity in their promotional practices.

      Business Response

      Date: 12/17/2024

      Good Afternoon,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check and even after the check was cleared and verified they still refused to lift the hold for my money.

      Business Response

      Date: 12/10/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July1 2024 I went to the bank U had been scamed and wanted to stop payment on an eight thousand dollar check.Employee ***** ******* refused causing me to loose eight thousand dollars.

      Business Response

      Date: 11/05/2024

      Our attached response has also been mailed to the provided address. 

      Business Response

      Date: 11/05/2024

      Our response is attached.

      Customer Answer

      Date: 11/12/2024

       I am rejecting this response because:

      As of now I have no answer simply saying they will investigate and git back to me should leave this issue open until I have an answer.I do not trust them.They speak of valuing their customers yet they closed both of my checking accounts with no reason.Still want an answer.

    • Initial Complaint

      Date:07/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find myself ensnared in a fraudulent investment scenario, having allocated $12,500.00 to what appeared to be a legitimate enterprise purportedly facilitating the cannabis trade for *********************** Despite diligently adhering to prescribed protocols and possessing comprehensive documentation to substantiate my investment, the anticipated return of $92,000.00 upon divesting a portion of my stock has failed to materialize. This unfortunate occurrence underscores the necessity of meticulous scrutiny and discernment in assessing investment opportunities, emphasizing the imperative of comprehensive due diligence to mitigate the risk

      Business Response

      Date: 08/02/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:07/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the last 2 weeks i have been called by First Horizon. They are trying to get me to take a loan with them. First, I never asked for any info from them or had even heard of them before they started blowing up my phone. I have told them multiple times to not call me and to take my number out of their system. I have been on the do not call list for years now.

      Business Response

      Date: 07/24/2024

      Please find our response to this complaint attached.  Thank you.

      Customer Answer

      Date: 07/29/2024

       I am rejecting this response because: I want them to not call or contact me at all. They just called me again at 1:44pm. I have told them not to call at all.


      Business Response

      Date: 07/30/2024

      Per our response to your complaint dated July 24, 2024:

      Good Afternoon,

      We are sorry to hear this is happening. However, we can confirm that the above-stated calls you received were neither originated at nor initiated by First Horizon. We appreciate your vigilance, and we have escalated the issue. Our recommendation is to always exercise extreme caution before disclosing any personal and/or identifying information by phone. If you feel a phone call you received may be legitimate, please initiate contact with us by calling or visiting your nearest First Horizon banking center.

       

      Sincerely,

      ****************
      First Horizon Bank

      Customer Answer

      Date: 07/30/2024

       I am rejecting this response because: If they are not the company calling then why is the phone number in the message their contact number. I am considering getting a lawyer envolved due to the lies this company is saying. 


    • Initial Complaint

      Date:07/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or about February 2024, I fell victim to a multilayered scam operation orchestrated by blueedgefinancials.com and bybitly.com (the Company), with the design,development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to gains.Money was transferred from my account via bank wire, and through an intermediary named Crypto.com in the total amount of ********* USD utilizing the bank's services.

      Business Response

      Date: 07/12/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to first horizon bank 4/2024 because we had a $50 charge on our HELOC we were never notified of. The balance on this account has been $0 for many years prior to this. Turns out they never updated our address as we had requested the year prior. We again updated our address with them at that time and we were told our account would automatically close which was perfect as we no longer wanted it open. We then got a notification from experian credit monitoring 6/2024 for an almost $5000 balance on that account. When we contacted the bank we were told it is because they didnt have proof of insurance on our house. We happily provided this info and again emphasized we want the account closed. ***************** at first horizon promised to get this issue resolved and send us papers to close our account. Several days later and we now have a delinquent account notification and our credit went from excellent to fair

      Business Response

      Date: 07/12/2024

      Please find our response to this complaint attached.  Thank you.

      Customer Answer

      Date: 07/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    First Horizon Bank is NOT a BBB Accredited Business.

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