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Business Profile

Carports

Premium Metal Buildings & Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carports.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my downpayment for construction of a 25k building and performed nothing. The said my deposit is non-refundable......

    Business Response

    Date: 08/13/2024

    When ******************** purchased our services, we initially requested only a video and pictures of the worksite in ********. However, we went above and beyond by personally traveling to ******** for a site check, even though this is not a common practice for us.
    Upon arrival, we encountered further issues. ******************** did not want to use any of our provided payment methods. We offered him multiple options to pay the remaining balance, but he repeatedly agreed and then disagreed with the terms. Eventually, he expressed a desire to pay with his credit card, but his contract clearly states that only the deposit can be made with a credit card, not the remaining balance.

    We have reached out to ******************** to come to an agreement so that we can proceed with building his structure, but he has been uncooperative despite the alternatives we've provided. Unfortunately, deposits are non-refundable as clearly stated in the contract he signed.

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I ordered my building, I ordered black trim when the building was completed. I had a black roof, which was ordered with the white ridge cap and white trim all the way around the building. I contacted the company and told him I probably could live with the white trim, but not the white *** them if there was something they could do to make me satisfied, and they said it was my fault that the white was put on even though I had blueprints the builder had blueprints both showing black trim. I was at work during the full installation was called home to pay the installer and I put on the slip that I signed trim and they agreed that it was wrong trim but agreed not to do anything about it because they said it was my fault

Premium Metal Buildings & Concrete is NOT a BBB Accredited Business.

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