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Business Profile

Tree Services

Stanley's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/22/22 this tree service came out to take down 3 trees and remove the wood. I paid $3,000. They said that the last tree they took down laid in poison ivy and would come back to take it out in the winter. They never came back. I have tried to reach them. One time they said they would come out, the next few times I contacted them, they just ignored me and no response. All I want is for them to come and take the tree they cut down and dispose of it. They were paid in full for the job they did not do.

    Customer Answer

    Date: 06/06/2023

    I have sent the correct mailing address that I have and the phone number.

    Stanley and Sons Tree /service

    235 Hwy 49 South

    Asheboro, NC 27205

    336-689-3796 This is the number I have contacted them on during the past month.

    I don't have an email address.

Stanley's Tree Service is NOT a BBB Accredited Business.

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