Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Parts

Pirate Jack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromJohn M

    Date: 12/05/2024

    1 star
    If I could have given 0 stars I'd have done that. I'd advise that people avoid this company. I purchased parts from them on two separate occasions - a disc brake conversion kit and then a master cylinder and brake booster. I'm not an automotive mechanic by trade so I naturally had a question. I sent two emails and waited over a week. The company never bothered to respond.Whatever they're selling, it can be gotten elsewhere, most likely for a better price and certainly from a company that actually values their customers and understands customer service.
  • Review fromGLEN E

    Date: 07/19/2024

    1 star
    ORDERED SEVERAL THOUSAND DOLLARS IN PARTS SHIPPED PROMTLY AND CUSTOMER SERVICE WAS VERY GOOD TO START WHEN I HAD TO CALL TO GET THE REAR SHOCKS REPLACED AS THEY ARRIVED DAMAGED. GAVE PLENTY OF TIME TO RECTIFY THE ISSUES TO NO AVAIL AFTER ALMOST TWO MONTHS AND NO LONGER WILL ANSWER OR RETURN MY CALLS OR EMAILS. LUCKILY ENOUGH I CONTACTED ***** DIRECTLY AND AFTER SENDING COPIES OF THE INVOICE AS WELL AS PHOTOS OF THE SHOCKS ALDAN SENT A SHIPPING LABEL AND SHIPPED OUT NEW REPLACEMENTS IN LESS THAN 48 HOURS. POOR CUSTOMER SERVICE FOR ANYONE LOOKING FOR PARTS BEWARE.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.