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Business Profile

Auto Repairs

Allen's Gulf

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/2023 I reserved a 4 x 8 trailer from UHaul to be picked up in ********* **. I drove to ** on 8/4 and picked up trailer then furniture. Emptied trailer and returned it to Allens Gulf between 930 and 11 AM on Saturday, 8/5. I had paid for a 24 hour rental. Allen's Gulf was overrun with people; had a line out the door. Older man in the yard told me to back the trailer into a spot between 2 trucks, which I did. I never went in the office. Monday 11/6/23 6:56 PM, I receiveemail "Not Returned UHaul Equipment" from ******************* 92 DAYS AFTER THE RENTAL "We've tried to reach you but were unsuccessful". They have my email, current mailing address and phone number. I have NOT been contacted by UHaul AT ALL between 8/5 and 11/6. Routinely I delete pics and texts on my phone and those related to trailer are gone. Figured that transaction was complete!As soon as I read the 11/6 "missing" email, I chatted with agent who advised I go to Allens Gulf AND she couldn't assure I wouldn't be charged!Next AM 11/7, I went to Allens Gulf. ***** looked up my record; said the trailer shows it's still in TN; says they never released the contract so Allens Gulf couldn't close it. I asked about video.***** said they don't go back that far. He said to call UHaul and have them locate the trailer. Called UHaul same day (11/7). 25 minutes into the call, ****** (UHaul rep) says the trailer is in a recovery lot in **, puts me on hold again. Comes back and says no, it's not in ********* and they can't find it and they'd look at video at Allens Gulf. Relayed that ***** said their video doesn't go back 90 days; ****** advised he couldn't assure I wouldn't be charged and that he had to file a dispute with the Area Field Manager *********************** *************). I RETURNED THE TRAILER AS AGREED. They did NOT contact me before 11/6. THIS CASE NEEDS TO BE CLOSED ON MY END. THIS IS A UHAUL PROBLEM. I DID NOT STEAL THEIR TRAILER! I RETURNED IT. THEIR CHAOS SHOULDN'T BE VISITED ON ME!

Allen's Gulf is NOT a BBB Accredited Business.

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