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Business Profile

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Health Care Alliance NC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-paid $5000 on an inpatient stay for my son on or around 9/4/24. The insurance ended up covering the entire cost and after multiple attempts, I can't get anyone to tell me anything or even return my calls. I received 3 different approval letter each for 7 days. I have attached the final approval letter I received showing the onset of services and that 21 sessions were approved. I can provide ***'s as requested.

    Business Response

    Date: 01/07/2025

    Client ******* *. was discharged on 9/28/2024, during which time, ********* North ********  (where our corporate office is located) was hit by Hurricane ******. Unfortunately, the devastation significantly impacted our ability to operate as usual. The storm caused widespread damage to infrastructure, including power outages and destruction to communication networks, leaving both our phone lines and internet down for an extended period. As a result, our team was unable to access necessary systems and complete transactions, including issuing refunds during this time. The storm had caused significant disruption, but the team quickly got back into the swing of things, grateful for the power to process insurance claims and refunds that had been temporarily delayed. After careful review, it was determined that a refund was applicable to this particular client and the refund was issued the next day. The client was issued $5,000 on 1/7/2025 back to the credit card they used at the time of purchase. 

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