We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Republic Services of Asheville
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Republic Services of Asheville's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Republic Services of Asheville has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day,Republic Services failed to empty our recycle bin on our regular scheduled recycle bin pick-up day last Wednesday May 14th..on Friday, after many exhaustive attempts trying to report the issue on their hard-to-communicate with website, we called in..the representative on the phone took the complaint and supposedly scheduled a corrective pick-up for the following Monday May 19th..however, they never showed up, the bin was not emptied..please help us to get our recycle bin emptied by Republic and to do so going forward regularly on our scheduled pick-up days..thank you,bw

      Business Response

      Date: 05/29/2025

      Mr. *****,

      Good morning. I hope all is well.

      You appear to be in ********  For some reason your complaint hit the North Carolina Republic Services notifications.  We've forwarded your case to the folks in ********  I believe her name is ****** *******.  ********** # is ************.  We very much appreciate you reaching out through BBB so we are now aware of your concerns.  I'm sure ****** will take good care of you.

      My Best Regards,

      **** *******, Sales Manager

      BU108 Asheville, NC

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Thank you Asheville Republic office for your timely response including the contact info for the local office here..a Republic Services truck, worker came and emptied the recycle bin on the morning of Thursday May 22nd

      Thank you. 

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Republic services have been increasing cost steadily from the first year of the agreed upon 3 year contract. When I called to cancel I was told it had automatically renewed for an additional 3 years. We did not receive notice of the renewal as required by North Carolina statute *****, nor have we ever been informed of each of the price increases. I have reached out to the representative for our area as well as her manager and we are now being told to cancel we must pay around $3,000 or we can sign a new 1 year contract. This business practice is unfair to the consumer.

      Business Response

      Date: 08/19/2024

      ******,

      My name is ***********************.  I'm the sales manager here at our Asheville hauling company.  I'm reviewing your claims with our local team.  There should be a notice on the month prior to the price increase stating that your next month's invoice may reflect a PI.  As it relates to the rollover, we abide by the terms of our standard Service Agreement.  We work to be the service provider of choice in the Asheville area.  We will be reaching out to you soon to work through this problem with you.  We greatly appreciate your business and we hope you will allow us to earn your continued patronage.

      ***********************, Sales Manager, Republic Services of Asheville

    Republic Services of Asheville is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.