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Business Profile

Machine Shop

Mountain Machine and Performance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the engine building process he used stock bearings and claim he sent the main crankshaft off to get turned and if he did you can't use stock bearings. He admitted he used stock bearings but if you send the crankshaft off they will give you new measurements for new bearings So the only way to install a crankshaft is to disassemble the engine. The engine was disassembled by fast-tech Motorsport in ********* and found out the crankshaft was damaged and still have the stock measurement size for the crankshaft.Cost me ***** for a new crankshaft and ***** for install. I paid Mountain machine and performance over 3k. Also he charge me for cleaning and decking my cylinder head and I paid him 1k to install my engine. The cylinder head was damage and his worker refuse to install it.So I purchased a new high performance cylinder head for ******* cost me over 3k he charged me for assembly. On top of Mountain machine install my engine my vehicle was badly damage on the passenger side. The worker claim it was Sideswipe when they was loading it up. Damage to my car is estimated 3K

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