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Business Profile

Motels

Clarion Inn Biltmore VIllage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the reservation through a third party company. When I get to the location to check in I was told they wouldnt accept my form of payment as a deposit. I wasnt upset that my form of payment wasnt accepted, I was upset because that information wasnt made known to me by this facility or the third party when I made the reservation. I asked for a refund and they told me I had to speak with the agency through which I made my reservation. I contacted the agency and they said they had to contact the property manager to see if they would authorize it a refund and I should hear back within 72 hours. More than 72 hours came and went, so I reached out to the agency and they said they had reached out the property and was given no answer, but would contact them again and get back to me later. Four days later the agency contacts me and says after repeated attempts they couldnt get in contact with the property manager I wouldnt get a refund.Ultimately I would like a refund. When I was at the property they told me to my face I had to go through the booking agency. When I contacted the agency they said they had to get authorization from the property. So I feel like I was given the runaround. And for them to not contact the booking agency and say yes or no is unacceptable. And even if they werent going to give me a full refund, I should at least get a refund the second night. Attached is the itinerary and correspondence from the booking agency and proof there was no mention of payment forms they wouldnt accept.

Clarion Inn Biltmore VIllage is NOT a BBB Accredited Business.

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