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Business Profile

Moving Services

Illuminated Moving & Packing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 29, Illuminated moving moved my property. During the move one of the movers broke the leg on my TV. He told me to get a new leg and send the bill. On October 14, I mailed a purchase receipt for $12.45, to ******** *******. I have not received the reimbursement, as of today.

    Business Response

    Date: 11/06/2024

    Hi, I have talked to the customer and a check is in the mail. We completed the job on August 29th and she sent a letter requesting a refund. I was evacuated for the hurricane and did not receive this letter until a little over a week ago. The customer and I have talked and everything is copacetic, she will receive the check any day now. Thank you so much!

    Customer Answer

    Date: 11/21/2024

     
    I am rejecting this response because:

    As of today, Nov. 21, I have not received payment due of $12.45.


    Business Response

    Date: 11/23/2024

    Hi, we have sent the check for $12.45 in the mail. I am sorry if you have not received it. We offered to send money via Venmo, Zelle etc. and to bring the check by in person as well to which you declined. The check should be there by now. If it is not there by the beginning of next week we can either send another one or bring you a new one in person. Please feel free to call me as we are trying our best to take care of this issue immediately and can bring a check to you tomorrow if need be.

Illuminated Moving & Packing, LLC is NOT a BBB Accredited Business.

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