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Practical Gizmo Instruments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order anything from this business

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All I'm seeking is a refund for my money that was unlawfully taken from my account.

    Business Response

    Date: 09/23/2024

    Hi ********,

    After reviewing the information you've provided, we have already initiated the full refund. **** **** can expect the funds to appear in his  card/bank account within 7-10 business days.

    Additionally, we've taken steps to prevent any future charges by canceling all subscriptions. If he encounter any issues with receiving the refund, feel free to reach out to us at any time. Have a great day!

    Best regards,
    ****** ******
    Customer Service Representative

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, 2024 I received a notification from my bank that they suspected two fraudulent transactions made to my account a freeze was automatically placed on my bank card, I contacted my bank and told them that I never authorized any charges to my account from a company that I have never heard of I was advised that the transactions had to first post so they can dispute the charges, but that could possibly take a week or two because that was what the merchant had noted on the transactions, so my bank also advised me to contact the merchant to try to resolve this matter as I contacted the merchant to dispute the charges they told me that they were not going to refund my money back to me because it was a valid transaction and I told them how could they even say that it was a valid transaction when I never authorized any charges from a company that I have never heard of, I told them that they were committing fraud and stealing money from bank accounts without the knowledge of the account holder, I also demanded that they return my money back to my account and they refused i also made them aware that I was going to report them to Better Business Bureau and they hung up on me. I am requesting your help with this issue I work to hard for my money as well as every working person, and for a company to access bank accounts to steal our money I thank you in advance for your help

    Business Response

    Date: 06/10/2024

    Hi T'*********************,

    Sorry for the late reply. We checked the customer's issue and started the refund process for the two orders totaling $158.95. ***** should see the money in her bank account within 7-10 business days.

    We also canceled all subscriptions to make sure there are no future charges.

    Best regards,
    ******

    Customer Answer

    Date: 06/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Practical Gizmo Instruments is NOT a BBB Accredited Business.

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