We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

ARA Health Specialists, P.A.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ARA Health Specialists, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ARA Health Specialists, P.A. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January I received a mammogram and ultrasound at Mission Breast Center. I was later called and told that the radiologist had made a mistake in the ultrasound and that I would need to come in for a second one. I was REASSURED that I would not be charged for an additional ultrasound since the mistake was theirs. I came in for the ultrasound. Then they called me AGAIN and said I needed to come in for a 3rd ultrasound due to an unclear reading. Once again, I was reassured that I would not be billed for anything more than the original mammogram and the original ultrasound. I have paid for the mammaogram and the first ultrasound. Asheville Radiology has billed me for THREE ultrasounds. Mission has billed me for THREE ultrasounds. I have spent hours on the phone trying to correct this. I filed a complaint with the BBB and Mission refunded me for the SECOND ultrasound. And now they are billing me for the THIRD ultrasound. I called Asheville Radiology numerous times and was told that they recieve the bill from MIssion and that I would have to correct all of this through MIssion. Asheville Radiology / ********************************* refused to help at all with this billing issue. If this bill is not corrected / deleted by the first of September, I will send all documentation to the ** Attorney General and file charges through them.

      Business Response

      Date: 08/02/2023

      My apologies for the issues.  I will get this issue in front of the appropriate personnel and reconcile immediately.  I will also have the team engage with Mission Health to make sure the US bills are corrected on their end.  

      *************************, COO
      ************

    ARA Health Specialists, P.A. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.