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Business Profile

Towing Company

Absolute Relocation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1.75

Average of 11 Customer Reviews

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Review Details

  • Bella H.

    Date: 07/31/2022

    ABSOLUTELY UNRELIABLE! I want to make sure to leave a review on this business, because one of the reasons why I selected them was the fact that the sales person I spoke with sounded professional and very genuine. I thought I did the right thing about researching this business and found no complaints. They say they have been in business for 20 years and the findings looked promising. I made reservations with them almost a month ahead. A couple of days before pick-up They called me to verify inventory and increased the price another $1100. I had to move and had no time to make other arrangements so I agreed to the price and made the additional deposit payment. The day before pick-up I received a call to confirm pick-up time. Was told Saturday ****pm. I received no communication all day. I waited for the movers to show and there was no sign of them. I made my first phone call at 5:15 hoping that they were just running late. No response!! Called again at 5:40pm, again nothing. Have called and left messages until 9pm that night. Nothing! I then looked online and found negative reviews all within the month of July. I called again on Sunday morning and left emergency messages. I heard nothing. Then I disputed my deposit charges because I couldn't wait on their services and plus I couldn't trust them anymore. I was supposed to move cross country and was supposed to fly Monday super early in the morning. I was faced with the stress of needing to find emergency solutions to my issues. I finally heard from them around 3pm on Sunday saying"Sorry my guys messed up" on a text. I had already made other arrangements. I understand that in this business, trucks brake down, accidents can happen, people can get hurt and these things are unpredictable and can cause delays. However, a responsible business keeps their costumers informed. Also, for as long as you have drivers in route, I don't care if it is Saturday or Sunday, you must have someone answering phones!

Absolute Relocation Services is NOT a BBB Accredited Business.

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