We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Asheville Affordable Tree Men

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23, 2025 I contacted this business to cut a tree off of my house. The guy showed up, encouraged me to call my insurance because he thought there was damage to my roof so I did. I filed a claim and he stood there while I did it. He said to sign his work agreement saying I would pay which was sent to me on my cell phone so I couldn't really read it. He Indicated this was an emergency case. I had been in the ** 2 days before for extreme vertigo and was still having a great difficulty while this was happening. I remember telling him if I passed out to call an ambulance. I did not know what I was signing and I trusted this person to be honest with me. I went back inside and laid down while I waited for his workers to show up and do the job. While they did the job I stayed inside still not feeling well. Later when I went outside I noticed they had removed the tree. While I had been on the phone with the insurance company they had told me make sure that it was left in the driveway for the adjuster to see and I had relayed that to ***. I only later found out that they were charging me $7200 which was sent to me when I requested an invoice so that I could send it to my adjuster. The insurance company has since paid me $490 and I have a $500 deductible for a total of $960. They refuse to accept the payment and keep saying they are going to sue my insurance company for the full amount but I cannot verify that they have since contacted them. I have now found out that what I signed let's them place a lien on my property and there is no way I have the funds to pay the rest. Not only will they not accept the payment from my insurance but they will not provide me anything in writing that they are not going to come after me. This tree was small, took less than an hour to take off the house and there was no resulting damage to my roof. I have attached pictures of the tree and the payment info from my insurance company.

Asheville Affordable Tree Men is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.