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Business Profile

Vitamins and Supplements

Sustainable Keto Fuel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like other complaints that I just read, I also have a pending charge for $9.95 that I did not make. I am concerned that there will be further charges. It is showing pending 5/13/2024. I have never heard of this company before.

    Business Response

    Date: 05/14/2024

    Hi,

    After reviewing the order, we have already initiated the refund process. ***** can anticipate the funds to appear in her bank account within 7-10 business days.

    We also made sure that there will be no future charges by cancelling all subscriptions. Have a lovely day.

    ****

    Customer Answer

    Date: 05/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Customer Answer

    Date: 05/16/2024

     
    I am rejecting this response because:

    **SEE ATTACHMENT**

    Hello,

    I continue to get charges from Sustainable Keto Fuel.  I have not ordered from them nor have I heard of them until I saw them on my bank statement.  I am requesting a refund for the charges and assured that I can expect no additional charges.

    Business Response

    Date: 05/16/2024

    Hi

    We checked the customer's account and confirmed that the refund has already been processed. There are no additional charges, as ***** mentioned. We have also canceled all subscriptions and closed the account when we issued the refund on 5/14/24. We are 100% sure the customer won't be charged again. Please see the screenshot of all refunded charges: one for $149 and one for $9.25. Thank you.

    ****

  • Initial Complaint

    Date:05/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ****** from this company. I didnt order anything. I only looked at a recipe. I dont even know how they got my billing information. I dont know anything about this product and have not received anything. I believe I was scammed. Thank you

    Business Response

    Date: 05/13/2024

    Hi,

    After reviewing the orders, we have already initiated the refund process. **** can anticipate the funds to appear in her bank account within 7-10 business days.

    We also made sure that there will be no future charges by cancelling all subscriptions. If you have any problems with receiving the refund you can contact us again at any time. Have a lovely day.

    ****

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company until it showed up on my bank statement of 995 and one for $149 I contacted the company and ask them what they were and inform them that I didnt order this they ask me questions about my name in my email address and I answered it they said since it was legit questions and I answer security questions they cannot give me my money back so I contacted my bank and it has to be Im doing a Dispute and I havent heard back from my bank I am on disability and I cannot afford to be taken out of my account at this time it has an all my checks and bills I was hoping that I can get care something back from you guys and helping me out with the situation thank you

    Business Response

    Date: 05/10/2024

    Hi!

    After reviewing the order, we have already initiated the refund process. **** can anticipate the funds to appear in her bank account within 7-10 business days.

    We also made sure that there will be no future charges by cancelling all subscriptions. Have a lovely day.

    ****

    Customer Answer

    Date: 05/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you.       

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged me twice ****** and 9.95 for keto fuel that I didnt order. My bank cannot dispute the charges because they are pending. I called the company and they said they couldnt reverse the charges even though I didnt order the product. Hopefully my bank can do something when the charges post. This company has scammed me!

    Business Response

    Date: 04/23/2024

    Hello, after reviewing the customer's account, we noticed charges of $149 and $9.95. Since the customer mentioned that they did not intend to order these items, we have decided to process the cancellation from our side, as it can now be canceled. 

    Upon reviewing the order, we have initiated the refund process. The customer can expect the funds to appear in their bank account within 7-10 business days. 

    Additionally, we have ensured that there will be no future charges by canceling all subscriptions linked to their email ******************* Thank you for contacting us. Have a wonderful day!

    ****

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is saying I ordered e-book, thru a promotion they had. I did not order anything from this company. I had ask for them to cancel and refund. They told me they could not do that. They told me their policy was not to cancel and refund anything. I saw an ad for ************ that you could get it for 12 months for $ 2.00. That is what I signed up for and that is how they got my debit card number. I have never heard of a company that would not let your cancel and refund your money. I have not received anything from them, so this to me is theft. I asked to speak to a supervisor and they told me it would be 48 to 72 hours before a supervisor would call me back. I have never heard of a business that when you ask to speak to a supervisor they tell you they can not transfer you and that in 48 to 72 hours a supervisor will call you back. I have no supporting documents as I did not order anything from them. The charge showed up on my bank account and that was the first I knew of it. There was also a charge for $ ***** from them that they did refund, but they refuse to refund the $ ******. I filed with my bank, but when they called about it they told them this was a verified charge, so my bank won't refund the charges either.

    Business Response

    Date: 04/04/2024

    Hi,

    I apologize for the delay in responding, as we have been diligently addressing our backlog of emails. Regarding your concern, I want to assure you that we have thoroughly reviewed the charges and have already initiated the refund process. You can expect the funds to reflect in your bank account within 7-10 business days.

    Furthermore, we have taken the necessary steps to ensure there will be no recurrence of any unwanted charges by canceling all subscriptions. Should you encounter any difficulties in receiving the refund, please do not hesitate to reach out to us at your convenience. We are here to assist you further.

    Thank you for your understanding and patience in this matter. Have a wonderful day ahead.

    ****

    Customer Answer

    Date: 04/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I did receive the refund.  I appreciate all your help in this matter/

    Thank you. 

    *******************


Sustainable Keto Fuel is NOT a BBB Accredited Business.

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